Sent me a completely different item rather than the one I ordered. Never responded to my email I sent regarding my order Ordered a GHK G5 hop up unit to replace my broken hop up. Gas Guns+ Plastic parts = it breaks over time. It happens. Although the item arrived in the mailbox in a timely manner, I received a hop up unit for an entirely different platform. I sent an email regarding the issue with the order and I never got a response back. Do yourself a Favor and order Airsoft items from reputable sites such as evike.com (even ehobby is better than ordering from Airsplat). I ordered from Airsplat since it was the only closest online retailer to me that carried the item as I needed the item in a hurry. I was willing to take the risk by not listening to others who had awful experiences with Airsplat. And this happened. Do yourself a favor and order somewhere else. It's not worth the risk and headache.

Excellent customer service. I had ordered a steyr aug A2, and after it had arrived I took it out of the box and shot it a few times, it performed better than I had anticipated. Up until it just stopped working. I had thought all was lost until airsplat contacted ME about getting it repaired. The representative was understanding and helpful. She restored my faith in airsplat. I wish I could have remembered her name so I could mention her remarkable customer support skills.

5- 5,000 round bags of bbs Everything showed up correctly and looks nice.Have not used any bbs yet but they look nice. Did not receive shipping updates or tracking info, but contacted CS and they were Able to resolve issue. Thank you all, please keep doing sales and coupon code, it means a lot to Your customers.

Poor customer service, no tracking info. Placed an order and received no confirmation email or tracking number. Called customer support twice about this and all they did was give me and order number which is completely useless. It's been two weeks and I still don't have what I ordered. This is the first time I've ordered from air splat in years and I can definitely say it is my last.

Half my items arrived Half my items arrived, as the rest were out of stock despite not being listed otherwise on the website. Made no initiative to offer refund or explanation until I emailed them first. Also had initially promised to provide tracking number info after order shipped, didn't provide until I emailed them. Also, around the time of the spring 80% off sale, I had my credit card information compromised. Others at an online forum seem to echo my experience. I do not foolishly provide CC info online. Now I'm pursuing them for the refund they offered last week but haven't followed through the next business day. We'll have to see if they plan on keeping the full amount of their shipping (high) prices or if I'll have to go to my CC company to get that refunded. Update: Partial refund acquired after some wrangling. I've given up on the RMA for DoA item after receiving a rather rude response to my suggestions towards improvement. I'll just fix it myself.