Their sale prices were outstanding, some items didnt ship though Their sale prices were outstanding! My order shipped pretty quick considering how busy they were, but the shipment notification was delayed a few days. Some items in my order were canceled because they were out of stock.

Difficult to communicate with. Order placed Jan 3 paying for expedited shipping. Credit card charged that day. Order listed as "processing" for over 7 days. Repeated attempts to reach customers service met dead line. Calls answered by message then transferred to line with no answer. Only received action after I contacted Amazon requesting status of order.

Poor customer service Called and asked for more information on the product (systema challenge kit) on if it was new or used, what all was included, what year the model was, if it was parted out or returned, etc etc. All I got back from the unenthusiastic phone assistant was "Externals only" which I could clearly read for myself as that was on the website. New ownership same low expectations!

Expected more. I placed my order, and my card was charged. I didn't receive any communication. After two days, I wrote the company, and received an email stating that they did have my order, but it hadn't shipped yet due to an upgrade of the shipping software. I was told that for the delay, I would receive a free bottle of green gas (in addition to the two cans I had ordered). After that, more silence. No shipping notification, no tracking numbers, just silence. When my package eventually arrived, it contained what I had ordered, but the free gas promised? Nowhere to be found. I will be finding another vendor for my purchases.

Poor customer service, no tracking info. Placed an order and received no confirmation email or tracking number. Called customer support twice about this and all they did was give me and order number which is completely useless. It's been two weeks and I still don't have what I ordered. This is the first time I've ordered from air splat in years and I can definitely say it is my last.