Plane came damaged Plane came damaged. There answer was “Damage not uncommon for foam planes” What????? I will deal with Tower in the future. They care about their customers.

Plane looks pretty good but packaging &… Plane looks pretty good but packaging & instructions really suck. Should not have to figure out which screw is which & where it goes in the plane.

ALWAYS EXCEEDS EXPECTATIONS HAVE ORDERED SEVERAL ITEMS FROM AND YOU AND PLAN TO ORDER MORE IN THE FUTURE. I REALLY LIKE KNOWING THE STATUS OF MY ORDERS EASILY. UNLIKE SOME OF THE COMPETITION, I GOT INSTANT CONFIRMATION, BUT I SAW QUICKLY, WITHIN 24 HOURS THAT MY ITEM HAD BEEN PULLED AND SHIPPED. AWESOME TO SEE INSTEAD OF "IN PROCESSING FOR DAYS". WHEN I SEE PAYPAL PAYMENT NOTIFICATION, IT SEEMS I SIMULTANEOUSLY SEE STATUS MOVED TO SHIP. I OFTEN RECEIVE THE ITEM FASTER THAN THE ORDER TRACKING SYSTEM TELLS ME THAT IT'S OUT FOR DELIVERY. THANKS FOR THE QUICK AND ACCURATE BUYING EXPERIENCE ! YEP 5 STARS !!!

Paid for item Paid for item, one month later after an enquiry received email explaining item out of stock, refund offered, another 2 weeks still no refund, never again - Order #38791001

Had a minor product issue that was promptly addressed. I purchased an Arrows Hobby 1300mm Bigfoot (great flying plane) but ran into a minor issue. One side of the rudder servo was partially stripped. Hobby Zone made a significant effort to promptly get me e replacement servo.