Extremely poor management and customer service Tire department had 1 empoyee working and he was filling propane tanks, installing tires and manning the register. I had a 12pm appointment am currently writing this review in the writing room at almost 4pm. Probably will never stop at BJs again because of this experience. The worker Kyle was cool and deserves a raise, because I would have quit. He was given no assistance at all. Avoid this tire shop completely. I ordered my tires online so had to wait for them to retrieve them, otherwise I would have canceled my order. They need to shut the tire department down until they can adequately staff it.

Horrible customer service Horrible customer service. Cashier was nasty. Yelled to be, “don’t be putting nothing big up on that belt.” I asked what she considered big and she said, “I ain’t liftin’ no soda.” I decided to go to another line, but then decided to just leave my full cart and go to Walmart.

I was purchasing (2) 2 packs of Olay… I was purchasing (2) 2 packs of Olay Regenerist Moisturizer for $46.99 x2 = $94.00. I had two - $10.00 off 2 Olay Regenerist moisturizing creams giving me $10.00 off each 2pk. The Cashier & cashier supervisor both said I have to purchase two separate 2 packs (totaling 4 jars) Spend $94.00 to get $10.00 off. So I have to purchase the 4 jars to get $10 off. Can’t wait for Costco’s to come to Albany, NY. Won’t be renewing my membership with BJ’s

Bad customer service !!! Bad customer service !!!! I called them two weeks ago about returning a water cooler since it was defective. The agent said I would be contacted in three days and a pickup would be arranged. Never happened!!! No followup. Horrible customer service and communication among workers!!! Uneven bought a warranty from them. Don't deal with this company !!!

Management is awful Management is awful, maybe if they stop micro managing and become team player , jump in and help out. 7 time I have gone there and no one working at the food stand,they say we have no one to work the concession. But will have a greeter at the entrance. So not needed!!!..other employees standing around talking. Like the lady was today . She could have kept it open if she worked it instead of socializing with a cashier.