So far from bad! I'm seriously confused about all the bad reviews here. I've been shopping here for years and sometimes maybe an item doesnt fit, but this happens in every store. Everytime i send something back, I get the money back on my account within a month. Coulnd't possibly give this place a bad review...

A lovely selection of clothes A lovely selection of clothes. I can always find something i love. If i had one issue it would be that the clothes are usually quite a small fitting, especially the jeans so i usually have to order the next size up but it's not a big issue. Good value for money.

Be careful, SCAM company Be careful! SCAM company. I never received my products (they told me it was lost in the post). After many phone calls and emails with different people as nobody takes ownership I have still not received my refund. Making up excuses “your email doesn’t work”, we can’t refund your credit card”, the list is long. I have reported them and will go to court unless I receive my refund.

Worst costumer experience, refund a Worst costumer experience, delivery and refund. The package came after 2 weeks of waiting and I'm still waiting for my refund after 15 days. Costumer experience people are robots, copy pasting messages, not really giving a crap about your issues. Avoid, not worth the teouble bc produscts are not that great either

Made a payment to Bonprix and… Made a payment to Bonprix and accidently filled in wrong OCR/reference number. So they couldnt register my payment. Contacted them and was furious, but then noticed the number wasnt correct. So contacted them once again and told them about the issue. And they did a perfect job to correct the wrong reference number and gave the best support during the time: awesome communication, and they really wanted to help me out. Have earlier sent back clothes and there have never been any bad experience. Dont have any complaints! They are awesome!