Absolutely horrible!!! Absolutely horrible!!! I ordered a dress through this site. It arrived quickly but was of a very poor quality. The dress was oversized, but the zipper did not even work to zip it up. I completed the return form, requested the return online, and shipped it back through the logistics carrier at the shop bonprix suggested. However, 14 days later I was still not refunded. I have now had three conversations with customer service and have still not been refunded, although they keep assuring me that I will be refunded 'tomorrow', every single time! I would never suggest ordering anything through this website.

Very good company I am extremely pleased with this company, my orders arrive very fast. The styles are stunning. My telephone query was quickly and efficiently answered and my refund given. Absolutely no negatives.

A lovely selection of clothes A lovely selection of clothes. I can always find something i love. If i had one issue it would be that the clothes are usually quite a small fitting, especially the jeans so i usually have to order the next size up but it's not a big issue. Good value for money.

Worst costumer experience, refund a Worst costumer experience, delivery and refund. The package came after 2 weeks of waiting and I'm still waiting for my refund after 15 days. Costumer experience people are robots, copy pasting messages, not really giving a crap about your issues. Avoid, not worth the teouble bc produscts are not that great either

Made a payment to Bonprix and… Made a payment to Bonprix and accidently filled in wrong OCR/reference number. So they couldnt register my payment. Contacted them and was furious, but then noticed the number wasnt correct. So contacted them once again and told them about the issue. And they did a perfect job to correct the wrong reference number and gave the best support during the time: awesome communication, and they really wanted to help me out. Have earlier sent back clothes and there have never been any bad experience. Dont have any complaints! They are awesome!