Horrible experience Horrible experience with online shop. Live chat is totally useless, customer service just keeps on ignoring me, either you get a generic reply to wait or no reply at all. They received my returned order a month ago, still no refund, no reply. The reason for return - poor fabric quality. Will not shop there anymore.

Disgusting experience at Boss Store. Disgusting experience at Boss Store. The salesman confirmed to me alterations required to the suit I purchased were free, I reconfirmed this once again with the Sales person but after I had paid, I discovered that they had charged me a total of £75 as alteration charge, I wrote to customer services, it was established the agent had given me incorrect information, rather than apologise and refund me the alteration money and say sorry that the agent was unaware of company policy which states that customer has to pay for every stitch of alterations. I was then told as the product had been altered to fit my waist it could now not be refunded, all tricks to cheat and trap you, this guys would shame dell boy, Straightforward cheating. The quality of products has also gone down and prices doubled. Don’t buy BOSS

Westfield Hugo Boss Store: Poor customer service Westfield Hugo Boss Store, arrogant staff member. Went to return a sales item after the due day. Customer services said it was fine and you can get credit for it. But Westfield one staff member disagreed with customer service. We cannot accept this, we need a email from customer service really? This is how this arrogant staff member treats customers, offering no alternatives. Well we checked with customer services and no email is required so he lied. Wow the money you spend and this is how they treat you. I must say when we rang customer services, they are exceptional but the staff member at Westfield Hugo boss store, totally arrogant.

Hugo Boss - sorry just used the word boss in the title Hugo Boss, the same Hugo Boss that think the own the legal rights to the word "Boss" and supported he Nazis in the second world war, even supplying their uniforms. I bought a wallet so you can't get this review removed by TP as I have had a genuine buying experience in coherence with their user guidelines. I have also sent your review link to a few hundred ppl to share their thoughts on you ripping off small business that have nothing to do with infringing your trademark by simply using the word boss. What a scummy company you are!

I visited the Boss shop at Sloane… I visited the Boss shop at Sloane square, London, today as I had accidentally ripped my Hugo Boss black jeans at the office. I was looked after by Yana who was fantastic! Excellent customer service and I left wearing a replacement pair of black Boss jeans. Lovely clean shop and friendly staff, I shall certainly be returning as I am not a huge fan of online shopping, especially returning items which don't fit or look different in real life. Thank you!