Been buying many boss items over the… Been buying many boss items over the years for my son & haven’t had any trouble, but bought a pair of headlow boss shorts from jd and my son has literally worn them 8 hours & they’ve gone bobbly even though it’s cotton, I haven’t even washed them . Not happy at all I probably won’t be purchasing boss items again as the material is not what it use to be . I’ve put in a complaint to jd so waiting on the pathetic reply

Good luck returning anything at all I've been trying to return a Christmas sweater since the new year. Every time I call them and ask for a simple return label, they say our team will email it to you within 5-7 business days. They give me the same run-around and say we're on it without ever doing anything and I think the people you talk to on the phone know about it and they just answer the next call and say give us a week to each customer without actually doing anything. With Amazon, you'll get a return label by the time you get off the phone. I can't see how a company as big as HB is this inefficient but obviously they are, so I won't ever purchase a product from them again.

Really phucked up online customer service Do not use hugo boss online for anything! Worst customer service anywhere. They lie constantly and you never get a straight answer. I've made this mistake twice...even when you pay for expedited delivery, it doesn't reach you as promised. Don't waste your tone or money with these grifters‼️

Canary Wharf London branch Canary Wharf London branch. Visited today to return a shirt I bought yesterday and store manager was nasty and said could not give refund as it had a 10% discount applied to it which meant it no longer qualified for a refund. There is no mention of that on the receipt but she tried to humiliate me in front of other customers and point blank refused to give me refund. I pointed out that I had bought three pairs of trousers and a shirt and was a regular customer but to no avail. I literally had to argue it out with her and stood my ground and she then gave me my refund. She was nasty and never again will I buy Hugo Boss. She is not a good store manager and neither is she doing Hugo Boss any favours working there. They have lost another customer. I was appalled by the store manager's behaviour (date of visit 30/04/2023). How do these people keep their jobs???!!!!

Westfield Hugo Boss Store: Poor customer service Westfield Hugo Boss Store, arrogant staff member. Went to return a sales item after the due day. Customer services said it was fine and you can get credit for it. But Westfield one staff member disagreed with customer service. We cannot accept this, we need a email from customer service really? This is how this arrogant staff member treats customers, offering no alternatives. Well we checked with customer services and no email is required so he lied. Wow the money you spend and this is how they treat you. I must say when we rang customer services, they are exceptional but the staff member at Westfield Hugo boss store, totally arrogant.