Good luck returning anything at all I've been trying to return a Christmas sweater since the new year. Every time I call them and ask for a simple return label, they say our team will email it to you within 5-7 business days. They give me the same run-around and say we're on it without ever doing anything and I think the people you talk to on the phone know about it and they just answer the next call and say give us a week to each customer without actually doing anything. With Amazon, you'll get a return label by the time you get off the phone. I can't see how a company as big as HB is this inefficient but obviously they are, so I won't ever purchase a product from them again.

I bought a brown leather belt with a… I bought a brown leather belt with a chrome-plated buckle. The Italian-leather belt itself is very good. The buckle, however, is awful. After a year or so, the chrome was wearing off. Before long, enough of the copper under-plating was exposed to leave a dark mark on the leather. Because I reported outside the six-month guarantee period, Boss did not want to know, Shabby. I could have bought a better belt down the market for £15.00

I visited the Boss shop at Sloane… I visited the Boss shop at Sloane square, London, today as I had accidentally ripped my Hugo Boss black jeans at the office. I was looked after by Yana who was fantastic! Excellent customer service and I left wearing a replacement pair of black Boss jeans. Lovely clean shop and friendly staff, I shall certainly be returning as I am not a huge fan of online shopping, especially returning items which don't fit or look different in real life. Thank you!

Good morning! Good morning! I bought BOSS Green - a sports suit and sport shoes. I'm excited, they are the most comfortable and quality products I ever had! But the shoelaces open all the time and it is very depressing. I asked for help in the store where I bought shoes - Hugo Boss, Riga, Terbatas street, but they offer just to accept that some products have quality issues. Will you help me? Dear Karlis, thank you, the laces will be sent out today by DHL Express, AWB number 5462017761. I also wish you a good and successful week. With best regards Tanja Tanja Doran Senior Manager Client Services

I’d like to give Hugo Boss zero stars… I’d like to give Hugo Boss zero stars but I’m not sure that’s possible. Purchased a couple of items from them. Very very poor quality. Fabric tore when I went to wore the item on the first occasion. Their ‘Customer Care’ department needs a new name. Something which contains couldn’t care less is more appropriate