Canary Wharf London branch Canary Wharf London branch. Visited today to return a shirt I bought yesterday and store manager was nasty and said could not give refund as it had a 10% discount applied to it which meant it no longer qualified for a refund. There is no mention of that on the receipt but she tried to humiliate me in front of other customers and point blank refused to give me refund. I pointed out that I had bought three pairs of trousers and a shirt and was a regular customer but to no avail. I literally had to argue it out with her and stood my ground and she then gave me my refund. She was nasty and never again will I buy Hugo Boss. She is not a good store manager and neither is she doing Hugo Boss any favours working there. They have lost another customer. I was appalled by the store manager's behaviour (date of visit 30/04/2023). How do these people keep their jobs???!!!!

Horrible experience Horrible experience with online shop. Live chat is totally useless, customer service just keeps on ignoring me, either you get a generic reply to wait or no reply at all. They received my returned order a month ago, still no refund, no reply. The reason for return - poor fabric quality. Will not shop there anymore.

Cheap Material on their sport range Cheap Material on their sport range. Tracksuit and tops get bobbles within a few days of use. Especially the pocket linings. Horrible quality. Good design. RRP around £100 for the bottoms not worth £40. The quality is far worse than I thought and these were purchased from their direct store. Their jumpers hold up well but if you compare their materials to Nike, Nike should be selling their clothes for hundreds..

Disgusting experience at Boss Store. Disgusting experience at Boss Store. The salesman confirmed to me alterations required to the suit I purchased were free, I reconfirmed this once again with the Sales person but after I had paid, I discovered that they had charged me a total of £75 as alteration charge, I wrote to customer services, it was established the agent had given me incorrect information, rather than apologise and refund me the alteration money and say sorry that the agent was unaware of company policy which states that customer has to pay for every stitch of alterations. I was then told as the product had been altered to fit my waist it could now not be refunded, all tricks to cheat and trap you, this guys would shame dell boy, Straightforward cheating. The quality of products has also gone down and prices doubled. Don’t buy BOSS

Good luck returning anything at all I've been trying to return a Christmas sweater since the new year. Every time I call them and ask for a simple return label, they say our team will email it to you within 5-7 business days. They give me the same run-around and say we're on it without ever doing anything and I think the people you talk to on the phone know about it and they just answer the next call and say give us a week to each customer without actually doing anything. With Amazon, you'll get a return label by the time you get off the phone. I can't see how a company as big as HB is this inefficient but obviously they are, so I won't ever purchase a product from them again.