Web page charges incorrectly/warehouse sends wrong merchandise I ordered honey jars from PMT in full compliance with their webpage. I live out of state and decided to take a long (2 hr one way) drive to pick up the jars in the store. I clicked Store Pickup on the web page and selected a date/time for pickup. Upon arrival, they had jars from the warehouse, ready to go. Unfortunately, they were the WRONG jars. It took about an hour of standing around but a fine young man went to the warehouse and got the correct jars. Ok, a wasted hour after driving 2 hours isn't that big of a deal (I guess). The next day I received a phone call from the manager of PMT saying that I left without paying GA sales tax. I reminded her that I paid online and their computer software did not charge me. To me, she was putting the onus on me, saying that I left without paying the sales tax. I told her that if they were supposed to have charged tax I would have paid it, but they never said anything about it and their store website did not charge it either. I was subsequently emailed an invoice with a note to "Pay within 24 hrs". As frustrating as this is, I always try to do the right thing, so I paid the invoice within the time limit. I had problems getting an order correct last year too. Time to find another bee supply store.

Excellent product Excellent product, shipping prices out of control. Charged almost $90 to ship 2 queen bees and they came in the same envelope. Would be 5 stars otherwise.Though disclosure, I ordered through their website and never had a chance to talk to anyone, maybe they could have fixed it.

At least 1/2 the bee's arrived DEAD At least 1/2 the bee's arrived DEAD, including the Queen, Not a happy Camper. Would, at the least, expect Pigeon Mt to replace the deceased Queen Mike

Horrible customer service Our package arrived with significantly more dead bees than our two previous packages from another company. The feeder can had NO holes so the bees were not able to feed during shipment. They seemed much more sluggish than the others we installed this Spring. I called to complain, Laura seemed unconcerned, just said she didn't package them for shipment. No real apology, did not offer another package or a discount on this package. Very disappointed in the lack of customer service. I will not recommend or ever order bees from Pigeon Mt. again.

It is not IMMEDIATELY obvious that live … It is not IMMEDIATELY obvious that live bees are hot shipped to Canada. I purchased a queen, which was "available," provided my credit card number, etc. and only two days later when I e-mailed to find out how I could track the bee was I told that "it was written on our site that we don't ship to Canada," and, "you should have received an e-mail about that." NOT!!!!!