Should have shopped somewhere else. 1. Shipping failed to include complete delivery address with Fedex. 2. Items show "In Stock" when ordering but "Backordered" after order was placed. 3. "In Stock" item still has not shipped after placing the order 6 days ago. 4. Customer service by phone is non-existent.

Buyer beware… This company is not… Buyer beware… This company is not accredited with the BBB. They are in the process of selling faulty equipment and acting illegally in a felonious manner as a result. They are aware that many of their differentials and other critical components in the vehicles are subpar and faulty from the Chinese manufacturer and are continuing to sell them anyways. E.I the GROMS. This is felony neglect,amounting to $1000’s in damages to the consumer. They need to be sued.

This company has gone down drastically… This company has gone down drastically with customer service. I highly recommend going anywhere but horizon hobby. They won't answer their emails and now they won't even answer their 800 number. Products are delayed with no reason. Shipped incomplete. With no way to contact the human being. There's a lot more companies out there willing to work with real people, horizon hobby has lost all personal service now you have to pay extra for it!!! Completely ridiculous it's all about making money making money screw the customers.

Try to avoid buying from this company… Try to avoid buying from this company directly and instead go through a 3rd part retailer like AMAIN or AMAZON. This company will drag their feet when it comes to refunds and it took Amazon to initiate their “A to Z” service guarantee (which threaten’s HH’s seller status on Amazon) to finally get my refund. This happened TWICE for me and luckily both times were handled by Amazon’s customer service. You’re looking at the “Electronic Arts” of the RC world - one of the worst companies in the world.

I have bought at least 30 Horizon Hobby… I have bought at least 30 Horizon Hobby helicopters probably closer to 40 including the 550x 600x and 700x currently I probably have 10. I asked about how to verify a receiver for being authentic, they said I could buy a cord for $25.00 made by Spektrum and try to register it, or send it to them and pay $40.00. I am done I will buy all SAB you people should learn to not bite the hand that feeds you, what a joke. I would recommend buying from another company and avoid Horizon Hobby at all costs...