Very poor service Very poor service. Purchased a flight simulator through them, the game doesn't work properly, contacted customer service, they reviewed my PC's capabilities and can't find a solution to the problem. I have emailed them several times, with no viable solution, and now they refuse to respond to my emails. Their original 4 emails were the same exact instructions every time, even though I explained to them that I cannot do anything in the simulator without it crashing. I have tried uninstalling and redownloading the program with no lich, several times.

Totally s""t company they have… Totally s""t company they have suppliers taking ya money and absolutely no idea when stock will arrive in UK. They must be losing customers daily I've done modeling all my life and never had to put deposits down on goods and 3 month later no idea what so ever when they will be delivered. Someone is making a mint out of this in interest alone. Be nice for a response but there won't be any because there a company that doesn't give a monkeys .

Ordered an Arrow Prodegy several months… Ordered an Arrow Prodegy several months ago. Still haven’t receive plane but they sure took my money. I been buying for 20 years & this company has become a ripoff. Our club members expecting same problems. If you order from this company you deserve to lose your money because you’ve been warned. The Better Business Bureau doesn’t accredit this company.

Placed an order over 4 months ago for… Placed an order over 4 months ago for two of their new transponders. Was never billed for the items and never received them so I assumed the order was cancelled but did not receive any communication from Horizon. Then this week I received an email saying my order had been shipped and I was charged three times for the order at $149.78 each time for a total charge of $449.34. Tried to contact them by phone, chat and email to no avail. Will never place another order with them.

Should have shopped somewhere else. 1. Shipping failed to include complete delivery address with Fedex. 2. Items show "In Stock" when ordering but "Backordered" after order was placed. 3. "In Stock" item still has not shipped after placing the order 6 days ago. 4. Customer service by phone is non-existent.