Don't honor their warranty Don't honor their warranty. Any excuse to weasel out of correcting your issue.

They took me for a fool They took me for a fool, I bought a full air rc boat set and they took my money and all they send me was a charger?, yall don't have a real customer service line, and yall taking people's money, worst customer service, NEVER BUY FROM THEM. In a rating chart I give you - 1000 for scamming a poor family on Christmas, hope ya can sleep well. Quemecen en el inferno!

Horizon Hobby fraudulent business practice I orderd the Draco one Friday nite after hours from HH and a few hours later tried to cancel the purchase. The bot never confirmed the action so I sent an email and the reply was they couldn't cancel even though the item had not shipped. I had to wait for it to arrive and start a return which I did and have been waiting over a month and every time I send and email to HH Alanee has a new excuse. I have finally opened a dispute with Discover and hopfully will get my money back

Placed an order over 4 months ago for… Placed an order over 4 months ago for two of their new transponders. Was never billed for the items and never received them so I assumed the order was cancelled but did not receive any communication from Horizon. Then this week I received an email saying my order had been shipped and I was charged three times for the order at $149.78 each time for a total charge of $449.34. Tried to contact them by phone, chat and email to no avail. Will never place another order with them.

Big customs invoices to come I wished I had done my research before buying from them. Bought a plane kit and a flight simulator for xmas. Weeks later 2 big invoices from FedEx came for "Disbursement Fee, Clearance Entry Fee" and HST on top of them! The website was not clear the Shipping and Handling was not all that would cost you. Not very happy. I'll buy local from now on.