Big customs invoices to come I wished I had done my research before buying from them. Bought a plane kit and a flight simulator for xmas. Weeks later 2 big invoices from FedEx came for "Disbursement Fee, Clearance Entry Fee" and HST on top of them! The website was not clear the Shipping and Handling was not all that would cost you. Not very happy. I'll buy local from now on.

Don't honor their warranty Don't honor their warranty. Any excuse to weasel out of correcting your issue.

There is no hope for HH There is no hope for HH. Once the R/C car crowd dumps them, it's over. Being able to walk into my LHS and purchase integrated products based on the Spektrum universe was the draw. Now, CS is non existent. They can't even stock recommended batteries for the new airplanes. They killed hobby shops with shrinking margins. Albeit inconvenient, I have moved back to Futaba and put Horizon and it's gluttony of foam in my rear view mirror.

Buyer beware Buyer beware. Returned a product on 12/15 and to date have not received a credit. Terrible customer service and thieves of money. GO ELSEWHERE. I don't usually bother with reviews but their behavior is borderline criminal in my mind and they should be shut down for their shoddy business practice.

The customer service in this company is… The customer service in this company is a joke. You can only chat online and every agent is either not trained or given proper information or just lies. In 20min i got 10 different excuses from 10 different agents on a straight forward question. Their website is always is wrong when it comes to inventory and the only way to figure that out is to buy something and see if it actually ships even though its listed as in stock. Stay away.