Make it impossible to file a claim Horrible return or claim process they make it virtually impossible to return anything or file a claim. I will try my best to go out of my way not to have anything to do with Horizon Hobby. Worst experience I have ever had dealing with them. I recommend using any other company other then them or EngineDIY. Com both are garbage!

This company has gone down drastically… This company has gone down drastically with customer service. I highly recommend going anywhere but horizon hobby. They won't answer their emails and now they won't even answer their 800 number. Products are delayed with no reason. Shipped incomplete. With no way to contact the human being. There's a lot more companies out there willing to work with real people, horizon hobby has lost all personal service now you have to pay extra for it!!! Completely ridiculous it's all about making money making money screw the customers.

Very poor service Very poor service. Purchased a flight simulator through them, the game doesn't work properly, contacted customer service, they reviewed my PC's capabilities and can't find a solution to the problem. I have emailed them several times, with no viable solution, and now they refuse to respond to my emails. Their original 4 emails were the same exact instructions every time, even though I explained to them that I cannot do anything in the simulator without it crashing. I have tried uninstalling and redownloading the program with no lich, several times.

Try to avoid buying from this company… Try to avoid buying from this company directly and instead go through a 3rd part retailer like AMAIN or AMAZON. This company will drag their feet when it comes to refunds and it took Amazon to initiate their “A to Z” service guarantee (which threaten’s HH’s seller status on Amazon) to finally get my refund. This happened TWICE for me and luckily both times were handled by Amazon’s customer service. You’re looking at the “Electronic Arts” of the RC world - one of the worst companies in the world.

Should have shopped somewhere else. 1. Shipping failed to include complete delivery address with Fedex. 2. Items show "In Stock" when ordering but "Backordered" after order was placed. 3. "In Stock" item still has not shipped after placing the order 6 days ago. 4. Customer service by phone is non-existent.