Total monsters Total monsters. They had an excellent product then they burned their customers and destroyed their backups by giving them no way to recover their data. They certainly warned us, but they went the extra step of destroying the installed clients on people's machines and making it impossible to recover later. Their support says there is no way they can help the punished users. One person made an app that does something they say is impossible. look at github OurDataNotYours/PlanC

Crashplan started as a great service, 12 years ago Crashplan started as a great service, and then adopted a policy of: 1. deleting users' data with little or no notice 2. making it very difficult to restore data 3. increasing prices from $3/month to $40/month 4. changing their policies after their customers had invested thousands of $$ and years of backups This is honestly behavior that should get them sued by the FTC. It's the kind of thing a criminal organization would do.

Support is completely absent Support is completely absent. Backups are not even starting. They are hiding basic information, you can not backup any important system folder or file like sql database and they are not telling it anywhere on their website. Yet they call it business backup. Subscription cancellation way is terribly hidden, you wont reach their easily and it wont work unless u repeat it two three times. Its a trick to charge you over and over with no refund policy.

I am a customer since 2014 - almost all data is gone. I am a customer since 2014. Backing up my data WITH the promise that my data never would not be deleted. However now I noticed that - without properly informing customers - they changed the retention model from indefinite to 90 days. So almost ALL my backup data is gone!! I cannot believe companies do this. Luckily I alway also relied on myself with a NAS. Bottom line I paid more than USD 1000 for a non-existing service. I do not recommend this company.

This backup solution has deteriorated… This backup solution has deteriorated rapidly. The technical solution (Java) was never a solid design for a key system maintenance feature. As such, it always was slow and a memory hog. However, in the last 2 year with the "focus" on small business, it really has become very clear that the company is more focused on bringing in more money without providing any substantial improvements. Backups are still slow, restore even slower, no support for recent version of Ubuntu. Various tricks to be able to keep invoicing you.