Probably the best online backup solution Probably the best online backup solution I have ever tried. And I have tried quite a few. CrashPlan is extremely cheap compared to the amount of backup storage (unlimited), meaning storing many versions of files for no extra charge. Furthermore, there is no retrieval waiting time (like Amazon Glacier). Anyone complaining about the data transfer speed just doesn't know that it helps a lot to disable backup compression. My transfer speed is excellent.

NO CUSTOMER SUPPORT > : ( sh!t service. The app stopped connecting on my computer, system stopped working altogether. Go into my account to see whatsup- I never forget my passwords, somehow says I don't have correct PW. So I can't even log into my account - they say they'll send a "forgot pw email" I get NO e-mail. Try to find their customer service there IS NO "customer service" the phone number goes STRAIGHT to voice mail - there's no one helping. I had no other solution than to call my bank and put a BLOCK on this stupid app.

I am a customer since 2014 - almost all data is gone. I am a customer since 2014. Backing up my data WITH the promise that my data never would not be deleted. However now I noticed that - without properly informing customers - they changed the retention model from indefinite to 90 days. So almost ALL my backup data is gone!! I cannot believe companies do this. Luckily I alway also relied on myself with a NAS. Bottom line I paid more than USD 1000 for a non-existing service. I do not recommend this company.

Beware Of Crashplan Crashplan has chat support but never anyone monitoring it. The email support is slow and not very easy to use and if you can't log in you cannot even raise a ticket. At the moment I am getting warning emails that I have not backed up when I try to restart a backup it says " Service Currently Unavailable". They Have introduced an Authenticator System which gives you three codes but none work. It used to be a good service but has steadily gone downhill I would like to change but to backup 2+ terabytes would take days. Also when you try to log in sometimes it routes to something called Zendesk. If things change I will let you know but I am not counting on it

This is a really clunky service that… This is a really clunky service that makes a very simple task very difficult. They've never lost my data and I don't have a problem with the rates, but accessing your data remotely is next to impossible. They make you jump through this outdated QR code 2FA that never works seamlessly. EVERY SINGLE TIME I need to access my data from anywhere other than my home desktop, I have to jump through hoops including: start a chat where it's then taken to emails back and forth in order to start a new QR code authentication process. Oh--then I have to download the Google Authenticator onto my new browser--yay, who doesn't love a new Google tracking thing, right?--then follow the 17 steps to get the code working. And there's no option to turn off 2FA. There have to be better options out there...