This service really sucks This service really sucks. Worked for a while, then I got all kinds of error messages. I contacted their customer service. They first offered simple, after that more complicated, suggestions. Their latest one was almost as bad as disassembling my computer and laying out all the components on the table. I could no longer access my account. I emailed them and asked to cancel my subscription They replied asking for a lot of details i could no longer access. Warning---stay away from them, they are crooks!

NO CUSTOMER SUPPORT > : ( sh!t service. The app stopped connecting on my computer, system stopped working altogether. Go into my account to see whatsup- I never forget my passwords, somehow says I don't have correct PW. So I can't even log into my account - they say they'll send a "forgot pw email" I get NO e-mail. Try to find their customer service there IS NO "customer service" the phone number goes STRAIGHT to voice mail - there's no one helping. I had no other solution than to call my bank and put a BLOCK on this stupid app.

Poor support The worst part about Crashplan is they have no way to contact them via telephone. Support is handled through a ticketing process and they are slow to respond. I closed an account in 2023 and they continue to bill every month for it.

Painful restore process. Horrendous support. As a small business we paid Crashplan hundreds and hundreds of pounds over years to keep our data safe, knowing that one day we'd have to restore a backup. After a hard drive failed, that day came, and with it another shock; the restore process. It took days upon days to recover some of the files over ridiculously slow transfer rates. Software crashed, or failed to log in, transfers failed part way through, and direct downloads (limited to 250MB) via the web dashboard failed regularly. Terrible support service via email who basically didn't want to know. Avoid this company at all costs, there's far better solutions out there.

This is a really clunky service that… This is a really clunky service that makes a very simple task very difficult. They've never lost my data and I don't have a problem with the rates, but accessing your data remotely is next to impossible. They make you jump through this outdated QR code 2FA that never works seamlessly. EVERY SINGLE TIME I need to access my data from anywhere other than my home desktop, I have to jump through hoops including: start a chat where it's then taken to emails back and forth in order to start a new QR code authentication process. Oh--then I have to download the Google Authenticator onto my new browser--yay, who doesn't love a new Google tracking thing, right?--then follow the 17 steps to get the code working. And there's no option to turn off 2FA. There have to be better options out there...