Lost backup AVOID AT ALL COST! Other reviews should say a lot about this company. Mine is no different. After years of storing all valuable pictures and videos of my children when they were small this stupid company decides to close my account and delete everything!

Like others have commented Like others have commented, they keep changing their terms & conditions and now for the first time ever I need to get my files back after replacing a device. Got about 10% of my files back. Software functionality pathetic. Now forced to download the files manually through their rubbish web interface. There is one reason and one reason alone to use a Cloud backup and that is data security. I am afraid you will NOT get that from this solution. DO NOT USE this software.

This backup solution has deteriorated… This backup solution has deteriorated rapidly. The technical solution (Java) was never a solid design for a key system maintenance feature. As such, it always was slow and a memory hog. However, in the last 2 year with the "focus" on small business, it really has become very clear that the company is more focused on bringing in more money without providing any substantial improvements. Backups are still slow, restore even slower, no support for recent version of Ubuntu. Various tricks to be able to keep invoicing you.

NO CUSTOMER SUPPORT > : ( sh!t service. The app stopped connecting on my computer, system stopped working altogether. Go into my account to see whatsup- I never forget my passwords, somehow says I don't have correct PW. So I can't even log into my account - they say they'll send a "forgot pw email" I get NO e-mail. Try to find their customer service there IS NO "customer service" the phone number goes STRAIGHT to voice mail - there's no one helping. I had no other solution than to call my bank and put a BLOCK on this stupid app.

Probably the best online backup solution Probably the best online backup solution I have ever tried. And I have tried quite a few. CrashPlan is extremely cheap compared to the amount of backup storage (unlimited), meaning storing many versions of files for no extra charge. Furthermore, there is no retrieval waiting time (like Amazon Glacier). Anyone complaining about the data transfer speed just doesn't know that it helps a lot to disable backup compression. My transfer speed is excellent.