horrific customer service They dumped all of us personal users and now only do businesses. They've made it IMPOSSIBLE to ever reach a person. Horrible customer service. Make everything WAY too complex to do anything on the account anymore. When you have a problem you have to submit a "ticket" which no one ever answers. Goodbye!!!!!

60 days before we end your subscription You decided to give many of your customers 60 days notice before you delete their data. Giving them the choice of moving to a more expensive plan, move to a different company (with no info if you can transfer back ups) or lose their data. And no options to people with more than 5TB of data backed up and to top it off your support is terrible and slow and your back ups are slow too. I had started recommending you to people (which takes me a long time to do with software) and you have basically given a middle finger to your consumer customers. DO NOT USE THIS COMPANY, IF THIS IS HOW THEY TREAT CONSUMERS IMAGINE WHAT THEY WILL DO TO ENTERPRISE

Support is completely absent Support is completely absent. Backups are not even starting. They are hiding basic information, you can not backup any important system folder or file like sql database and they are not telling it anywhere on their website. Yet they call it business backup. Subscription cancellation way is terribly hidden, you wont reach their easily and it wont work unless u repeat it two three times. Its a trick to charge you over and over with no refund policy.

Probably the best online backup solution Probably the best online backup solution I have ever tried. And I have tried quite a few. CrashPlan is extremely cheap compared to the amount of backup storage (unlimited), meaning storing many versions of files for no extra charge. Furthermore, there is no retrieval waiting time (like Amazon Glacier). Anyone complaining about the data transfer speed just doesn't know that it helps a lot to disable backup compression. My transfer speed is excellent.

Horrible Tech Support When you invest in an online backup service, good tech support is going to be a must. If you have a situation involving lost or corrupted data, a support agent you can count on will be crucial. The company drops the ball in that very important department. There are many good backup companies out there and CrashPlan is one to stay away from. "March" in tech support is a prime example of this.