Please help with the mallet problem. In many ways, your product and service were good. The drum itself arrived in time for our grandson's birthday, and he's enjoying it as a hand drum. However, the mallets are faulty - one of them arrived splintered, so is a danger to young hands and the head of the other one keeps falling off. I've phoned and written your company requesting replacement mallets but have had no response. I hooe this review will spark a response. If it does, and the mallet issue is resolved, I'd gladly give a glowing recommendation.

Greatful ! Thank you so much for my beautiful huedrum ! 💝So happy it finally arrived and also included the musical score book.🤩❣ So now my little one will be a bithday presant to my 6 year grandchild and I am considering a big one as a Christmas gift for the family.😊❣

Never again Ordered last year and was very happy with purchase. Great communication. Great value. Came back for another drum, received confirmation of order, CC charged. After 10 days (was told would receive in 2-10 business days) asked for shipping confirmation. So far have been ignored 3 times via email, 3 times contacting through site, 3 times in FB messenger and chat feature on site does not load.

I I purchased a Hue Drum from their company at: CONGOS Customer service: 18030 150th Rd Springfield Gardens, NY 11413. I attempted to make contact with the company for MONTHS to return the drum and I purchased a Hue Drum from their company at: CONGOS Customer service: 18030 150th Rd Springfield Gardens, NY 11413. I attempted to make contact with the company for MONTHS to return the drum and never received a response! BBB next.

I never got my drum shipment I never got my drum shipment, and Hue drum first said "wait a while more," then said "it's lost in shipment, we'll send you another" but never did, then said "we're sending another one" but I've never gotten it. I wouldn't trust them ever again.