Professional and Accommodating The price for the pool heater was the lowest I could find. The on-line ordering procedure was straight forward and convenient. I inquired about an expedited delivery, and I was answered immediately. I was told 7-10 days, but they would try to speed up the delivery. About one hour after I placed my order on-line, Namco called to inform me that I would receive the heater the next day (less than 24 hours). The heater was actually delivered the following morning. The delivery personnel were polite and accommodating. Everyone I dealt with at Namco were professional, friendly and accommodating.

No hassle return At the end of last year's season, I purchased a pool with all the trimmings. This year, as I'm getting everything set up, I discovered there were a lot of town rules about how & where I could position my new gas heater for the pool. It was going to be such a bother that I decided to see if I could just return in & live with a solar cover. Michelle & Destiny in Poughkeepsie couldn't have been more helpful! They were able to accept the return (minus a restocking fee). This was a huge relief & much appreciated. They were great last year when I purchased everything & continue their undeniable customer satisfaction policy.

Namco pools helped me so much Namco pools helped me so much My old pump decided to die this season so I needed a new pump and a filter system that was compatible together You guys ( Steve) was so polite and understood exactly what I needed My pool is up and running and I’m Happy !😊

Service Above and Beyond Want to thank Erica T. from Poughkeepsie NY store. She is the best with customer service and has a great knowledge of pools. I showed her a picture of the algae and debris that took over my pool during the off season. Following her instructions and proper usage of the products she sold me, my pool is now sparkling crystal clear. I pass two other pool stores to go see Erica and I plan on continuing to do so. I’ve been steered wrong in the past and now look forward to speaking with Erica again with any pool concerns. She has earned my trust.

I unfortunately had to return a pool… I unfortunately had to return a pool cover that would not fit due to our pool deck configuration. I returned the cover to our local Namco pool retailer who did not have that cover stocked on location. They were very helpful and accepted my return immediately as the package was not even opened. I wish I knew their names to give them Kudos. This was the retailer store located on Central Ave. in Albany New York.