I unfortunately had to return a pool… I unfortunately had to return a pool cover that would not fit due to our pool deck configuration. I returned the cover to our local Namco pool retailer who did not have that cover stocked on location. They were very helpful and accepted my return immediately as the package was not even opened. I wish I knew their names to give them Kudos. This was the retailer store located on Central Ave. in Albany New York.

Poor Corporate Customer service and relations! We are experiencing an issue with the liner (seam separation), the local store we purchased the pool from has been great and helpful. In speaking to Lynn from corporate customer service, who was rude, condescending, and un-appathetic. I am very disheartened with our experience and based on our experience with corporate customer service Lynn will likely refer friends and family to other local pool companies as I would never want another person to ever have an experience like this. The only reason I gave it a one star is because of the local store (Swansea, MA) manager's and staff's willingness to go above and beyond to try and rectify the situation and make us whole.

Junk furniture Purchased 4 different tables and 20 chairs from the enfield store, 2 days later it rained and the rust coming from from the furniture stained the new stamped concrete deck. I visited the store and spoke with Afrika she said to send in pictures to her email which I did, went down there after no contact back. Was given the number for customer service and called them, I spoke with Lynn who wasn't very helpfull other than to say call the manufacturer. So namco isn't standing behind what they sell that was only 3 days old.... terrible...

No hassle return At the end of last year's season, I purchased a pool with all the trimmings. This year, as I'm getting everything set up, I discovered there were a lot of town rules about how & where I could position my new gas heater for the pool. It was going to be such a bother that I decided to see if I could just return in & live with a solar cover. Michelle & Destiny in Poughkeepsie couldn't have been more helpful! They were able to accept the return (minus a restocking fee). This was a huge relief & much appreciated. They were great last year when I purchased everything & continue their undeniable customer satisfaction policy.

Namco Excellent service! I just went to Namco on route 1 in peabody. This store has Excellent customer service from the very beginning. I went to Namco and needed to have my pool water tested & needed some parts for our pool & Henry explained in detail all about our water, helped me find my pool parts and all with a smile on his face. He was happy to help me & he’s extremely knowledgeable about pool supplies & pools, very bright young man. If you need anything related to your pool go to Namco! Excellent customer service from the moment I walked into that store!