I unfortunately had to return a pool… I unfortunately had to return a pool cover that would not fit due to our pool deck configuration. I returned the cover to our local Namco pool retailer who did not have that cover stocked on location. They were very helpful and accepted my return immediately as the package was not even opened. I wish I knew their names to give them Kudos. This was the retailer store located on Central Ave. in Albany New York.

Junk furniture Purchased 4 different tables and 20 chairs from the enfield store, 2 days later it rained and the rust coming from from the furniture stained the new stamped concrete deck. I visited the store and spoke with Afrika she said to send in pictures to her email which I did, went down there after no contact back. Was given the number for customer service and called them, I spoke with Lynn who wasn't very helpfull other than to say call the manufacturer. So namco isn't standing behind what they sell that was only 3 days old.... terrible...

I have always bought my pools and pool… I have always bought my pools and pool supplies from Namco. Especially with the pool packages, it includes EVERYTHING you need to get a pool installed in full working order and nothing has ever been missing from the delivered packages. Getting my second pool from them in a couple weeks and will install it immediately with no worries about craftsmanship.

I am leaving this review for an…employee I am leaving this review for an employee, Aileen Gracy. We purchased a pool from Namco and with Covid there were a few delays and glitches. Aileen went above and beyond to help us. Aileen truly is a class act that absolutely understands customer service. Aileen is an incredible communicator, she does what she says she is going to do and she has been a pleasure to deal with. We are currently dealing with another snag on our pool and she has stepped right up to help us, we are grateful for her. Namco you are lucky to have an employee like her, she is one of the only ones from your company that has been reliable and consistent for us. Five stars for her ALL DAY LONG!!

Real fast delivery, getting excited for the new pool season! Made the replacement pool liner purchase on Saturday morning. The pool liner was delivered the following Tuesday !!!!!!!!! We were shocked and surprised with the super fast delivery. I haven't installed the liner yet, and will write a follow up comment in the near future. Thank you Namco !!