Tried to cancel the order Tried to cancel the order immediately after placing it when I realized it would take 3 weeks to receive it. More like a month. They would not do it. Of course, they charged my VISA immediately. It did eventually ship by air, not slow boat from China, so there was no reason it could not have been canceled at that time. Terrible customer service. Crummy looking product.

SCAM SCAM. I ordered may 2nd, received an email May 4th saying it was on the way and theyd send me a shipping number soon, and they havent. I emailed the company to attempt to cancel my order, they sent me a packing label and told me it should be here by August 10th. Unacceptable. Im very sure ill never see the paintings. Save yourself the money and never buy from them

Best Customer Service Came across their website during the pandemic but was skeptical. I finally started one painting at a time and now doing custom ones. I had a problem with mailing for 3 custom orders in August 2022 & they made it a point to replaced them. I am so happy with this company. The best customer service and custom painting you can find. I have few custom requests & they fulfill them remarkably. I will be one of your company's loyal customers. Thank you.

I reached out to customer service after I couldn't track my package. I reached out to customer service after I had difficulty tracking my package. They were fantastic! They responded immediately, made sure I could track the package in its journey overseas, and even followed up with me to make sure it arrived. Very thoughtful, kind interactions with Anna in particular. The product itself has been nice to use thus far. I purchased a stretched canvas paint by number and the magnifying light - which has been a huge help in terms of enjoying the process. I will definitely buy from paintbynumbers.co again!

Love the product but worst EVER… Love the product but worst EVER customer service. If I EVER receive my order which was charged to my visa almost a month ago, I will not use this company again for this reason.