I made an order in June for a birthday… I made an order in June for a birthday present. My order hasn’t been sent, I’m unable to track it by the system, and the company has not been responding to any of my Instagram messages/emails. It’s getting very frustrating and feels like I’ve been cheated of my money. Really hope it either gets sent or I get a refund. This has been a very horrible experience for me.

Couldn´t be happier with the decision i… Couldn´t be happier with the decision i made of getting a painting! The thought of getting home, warming a cup of coffee and painting while listening to some music just always made my day better! Great costumer support, would also like to thank Alexandra for the help with the questions i had about my order.

I reached out to customer service after I couldn't track my package. I reached out to customer service after I had difficulty tracking my package. They were fantastic! They responded immediately, made sure I could track the package in its journey overseas, and even followed up with me to make sure it arrived. Very thoughtful, kind interactions with Anna in particular. The product itself has been nice to use thus far. I purchased a stretched canvas paint by number and the magnifying light - which has been a huge help in terms of enjoying the process. I will definitely buy from paintbynumbers.co again!

Love it! I ordered 4 paint kits, each of them a custom job as they were based on my own photographs from travels. I've completed two so far and love it. My only suggestion to others wanting custom kits is to pick photographs that lend themselves to a more abstract look as fine detail is hard to achieve with this style of painting.

Best Customer Service Came across their website during the pandemic but was skeptical. I finally started one painting at a time and now doing custom ones. I had a problem with mailing for 3 custom orders in August 2022 & they made it a point to replaced them. I am so happy with this company. The best customer service and custom painting you can find. I have few custom requests & they fulfill them remarkably. I will be one of your company's loyal customers. Thank you.