I reached out to customer service after I couldn't track my package. I reached out to customer service after I had difficulty tracking my package. They were fantastic! They responded immediately, made sure I could track the package in its journey overseas, and even followed up with me to make sure it arrived. Very thoughtful, kind interactions with Anna in particular. The product itself has been nice to use thus far. I purchased a stretched canvas paint by number and the magnifying light - which has been a huge help in terms of enjoying the process. I will definitely buy from paintbynumbers.co again!

Alexandra should be fired. Alexandra is literally the most USELESS, CRAPPY customer service representative ever. I hate the woman. I ordered 3 months ago and it hasn't arrived, she won't reply to my emails and she won't even give me a refund. Wish the woman get fired. I have asked my bank to do a chargeback, even though the paintbynumbers website says that if your product doesn't arrive in 4 weeks, you should get a refund.

Still waiting since May I ordered on May 24th 2023 (#20410). I didn’t receive the package, last time it also took a long time because of covid so I remained patient. I sent an email in September and October requesting updates, never received a reply. So far never received my painting or any updates.

The Colour contrasts so vivid on canvas The choice is vast and subject matter good. The colours look great on canvas and would recommend at the price value for money. During Covid expect some delay in delivery but they kept us informed on progress in delivery.

Love the product but worst EVER… Love the product but worst EVER customer service. If I EVER receive my order which was charged to my visa almost a month ago, I will not use this company again for this reason.