Tried to cancel the order Tried to cancel the order immediately after placing it when I realized it would take 3 weeks to receive it. More like a month. They would not do it. Of course, they charged my VISA immediately. It did eventually ship by air, not slow boat from China, so there was no reason it could not have been canceled at that time. Terrible customer service. Crummy looking product.

Do not order from this company! I made an order early May 2020 for my wife's birthday and still have not received the product. Initially, the customer service rep, Alexandra, told me it would take until August to receive the product due to Covid, fine I thought, but August comes and no product. A few emails back and forth where she said they we deliver another, but and still no product, she no longer replies to my emails, no refund either. Do not order from this company.

Love the product but worst EVER… Love the product but worst EVER customer service. If I EVER receive my order which was charged to my visa almost a month ago, I will not use this company again for this reason.

I reached out to customer service after I couldn't track my package. I reached out to customer service after I had difficulty tracking my package. They were fantastic! They responded immediately, made sure I could track the package in its journey overseas, and even followed up with me to make sure it arrived. Very thoughtful, kind interactions with Anna in particular. The product itself has been nice to use thus far. I purchased a stretched canvas paint by number and the magnifying light - which has been a huge help in terms of enjoying the process. I will definitely buy from paintbynumbers.co again!

Couldn´t be happier with the decision i… Couldn´t be happier with the decision i made of getting a painting! The thought of getting home, warming a cup of coffee and painting while listening to some music just always made my day better! Great costumer support, would also like to thank Alexandra for the help with the questions i had about my order.