Love the product but worst EVER… Love the product but worst EVER customer service. If I EVER receive my order which was charged to my visa almost a month ago, I will not use this company again for this reason.

Do not order from this company! I made an order early May 2020 for my wife's birthday and still have not received the product. Initially, the customer service rep, Alexandra, told me it would take until August to receive the product due to Covid, fine I thought, but August comes and no product. A few emails back and forth where she said they we deliver another, but and still no product, she no longer replies to my emails, no refund either. Do not order from this company.

Just as I expected! I had ordered my painting set back in May and due to covid the whole world's shipping got thrown off course. Alexandra was very professional and helpful during this whole time. She was excellent in keeping in communication regarding the shipping progress of my kit. She even had the team send out another kit as the first one had issues and was held at Customs! Paint by Numbers was doing everything they can to ensure my kit was sent out to me. I finally received my kit and I am so excited! Both canvas and paints are great quality. I recommend buying their painting kits and would certainly purchase again in the future! Worth the wait!

Customer service is non existent Customer service is non existent. I recieved my custom PBN, it was so hideous I couldn't finish it. Faces were orange, background colors were nothing like original, and as referred to...no customer service, no email. SCAM...

Best Customer Service Came across their website during the pandemic but was skeptical. I finally started one painting at a time and now doing custom ones. I had a problem with mailing for 3 custom orders in August 2022 & they made it a point to replaced them. I am so happy with this company. The best customer service and custom painting you can find. I have few custom requests & they fulfill them remarkably. I will be one of your company's loyal customers. Thank you.