Great product and service - FedEx is awful I bought two of the 1000W electric radiators for our living room. The first set were pretty badly damaged from shipping. Hudson Reed's customer service on this issue was great, though, and they sent me two replacement radiators pretty quickly with more padding on the packaging. One of them was still a bit dinged but otherwise they were fine. The products themselves work and look great! While I'm pleased with Hudson Reed's customer service in fixing this issue, it's annoying that we still need to get rid of a couple damaged (and really heavy) radiators. From looking at other reviews, it seems several North America customers have this same issue. I'd suggest HR drops FedEx as their carrier for these.

Ordered Two Radiators and one came… Ordered Two Radiators and one came dented and the other one was Lost by Fedex. Spoke to Amanda and she sent out Two new Replacements and wasn't damaged. Would Order from again Nice Looking Products.

The radiators were not delivered on… The radiators were not delivered on time, at least one was damaged, and parts were missing at the time of delivery.

Excellent service Hudson Reed staff were incredible. They were patient with all the queries and ordering was very simple. I appreciated their professionalism and knowledge and response time. I communicated via phone and email and found staff to be pheonmenal. They always knew the status of my order. I’d highly recommend Hudson Reed and would use their services should I need.

First Order This was our first order from Hudson Reed, the towel warmer came in damaged (probabily in transit) the customer service rep was very good and sent out a replacement right away. it came a few days later in perfect shape. the product is good quality with a nice finish