The radiators were not delivered on… The radiators were not delivered on time, at least one was damaged, and parts were missing at the time of delivery.

I had bought a radiator from Hudson… I had bought a radiator from Hudson Reed about 20 years ago, it was a towel warmer with a ceramic coating. It began to corrode and needed to be replaced so I ordered what I thought was the exact same radiator. When the technician arrived to install it we found out that the valve sizes had been reduced from 3/4 inch to a 1/2 inch and the valves had restricted flow thus I was only able to heat the new radiator and none after in line. Spent and additional $2000 to figure out how to get the whole boiler system working to heat my house. I would suggest that in your advertisements that you list the specifications sizes for all connections and to also list the flow rates thru the radiator itself.

quick shipment quick shipment, great quality product, good communication, only tweak that might have helped was that if I had known the item was shipping not from USA but from Europe, then I would have used my Canadian (final) address and saved all the hassle and duties of shipping to my USA address, otherwise all good. I would order from Hudson Reed again anytime.

First Order This was our first order from Hudson Reed, the towel warmer came in damaged (probabily in transit) the customer service rep was very good and sent out a replacement right away. it came a few days later in perfect shape. the product is good quality with a nice finish

Summer is awesome Summer went out of her way to find a replacement part from a 10-year-old order and get it shipped to the US. Thank you, Summer for your resiliency and continuous follow-up.