Great product and service - FedEx is awful I bought two of the 1000W electric radiators for our living room. The first set were pretty badly damaged from shipping. Hudson Reed's customer service on this issue was great, though, and they sent me two replacement radiators pretty quickly with more padding on the packaging. One of them was still a bit dinged but otherwise they were fine. The products themselves work and look great! While I'm pleased with Hudson Reed's customer service in fixing this issue, it's annoying that we still need to get rid of a couple damaged (and really heavy) radiators. From looking at other reviews, it seems several North America customers have this same issue. I'd suggest HR drops FedEx as their carrier for these.

Great Experience All items including two radiators and accessories arrived on time and in good condition. They were exactly what I expected, look great in place, and are working great. I would recommend Hudson Reed USA. The communication throughout the process was A+. Thanks.

Above and Beyond We have never ordered or used any type of radiator to heat our home. Your customer service department is phenomenal! They walked us through every step with an explanation of why or why not made sure we had everything ordered and any contact numbers incase of an issue. Can not thank them enough

Damaged Product and Happily Replaced The product I received back in November was poorly packaged and the product was damaged. The team contacted me and replaced the product. It was such an easy process and I really appreciate how quickly the responses were through email. To be honest, they were chasing me down at times. I very much appreciate the team effort. Thank you for all the support!!!

Thank you! Hudson Reed offers a fantastic line-up of quality products and a stellar team behind the phone in both sales and customer service. We ordered five Revive - Vertical units for a small job here in the U.S. They were packaged very well and delivered in a very reasonable amount of time. The radiators have a flawless finish and are well designed and well constructed. As a small business in Maine, we appreciate he ease of doing business with Hudson Reed and look forward to continuing to do so in the future.