Damaged Product and Happily Replaced The product I received back in November was poorly packaged and the product was damaged. The team contacted me and replaced the product. It was such an easy process and I really appreciate how quickly the responses were through email. To be honest, they were chasing me down at times. I very much appreciate the team effort. Thank you for all the support!!!

Above and Beyond We have never ordered or used any type of radiator to heat our home. Your customer service department is phenomenal! They walked us through every step with an explanation of why or why not made sure we had everything ordered and any contact numbers incase of an issue. Can not thank them enough

Excellent customer service Excellent customer service and follow through. I couldn't find the spare part I needed for my shower. Lisa helped me get my account setup with the spare part already added on my cart, so all I really needed to do was checkout. Kept me informed too on the delivery of my package. Many thanks Hudson Reed CSR team!

Summer is awesome Summer went out of her way to find a replacement part from a 10-year-old order and get it shipped to the US. Thank you, Summer for your resiliency and continuous follow-up.

Great customer service Great customer service. We had technical questions and those were addressed via phone call. Payment and shipping went smoothly, and the products arrived very well packaged and therefore undamaged and included all needed accessories.