First Order This was our first order from Hudson Reed, the towel warmer came in damaged (probabily in transit) the customer service rep was very good and sent out a replacement right away. it came a few days later in perfect shape. the product is good quality with a nice finish

Excellent customer service Excellent customer service and follow through. I couldn't find the spare part I needed for my shower. Lisa helped me get my account setup with the spare part already added on my cart, so all I really needed to do was checkout. Kept me informed too on the delivery of my package. Many thanks Hudson Reed CSR team!

The radiators were not delivered on… The radiators were not delivered on time, at least one was damaged, and parts were missing at the time of delivery.

Above and Beyond We have never ordered or used any type of radiator to heat our home. Your customer service department is phenomenal! They walked us through every step with an explanation of why or why not made sure we had everything ordered and any contact numbers incase of an issue. Can not thank them enough

This is my third review This is my third review. It went from one star to three and now back to one. Rather than detailing the first totally unsatisfactory train of events, let me just say that the product that was ultimately sent -- at a discounted price because of the previous chaos -- was the wrong one. I hoped it would work, but it is less than satisfactory, certainly not as good a the original. I'll sum up by saying that I'm glad I don't need any of H-R's cast iron registers!