Ed Verboom
CAFirst Order This was our first order from Hudson Reed, the towel warmer came in damaged (probabily in transit) the customer service rep was very good and sent out a replacement right away. it came a few days later in perfect shape. the product is good quality with a nice finish
Brian
GBGreat product and service - FedEx is awful I bought two of the 1000W electric radiators for our living room. The first set were pretty badly damaged from shipping. Hudson Reed's customer service on this issue was great, though, and they sent me two replacement radiators pretty quickly with more padding on the packaging. One of them was still a bit dinged but otherwise they were fine. The products themselves work and look great! While I'm pleased with Hudson Reed's customer service in fixing this issue, it's annoying that we still need to get rid of a couple damaged (and really heavy) radiators. From looking at other reviews, it seems several North America customers have this same issue. I'd suggest HR drops FedEx as their carrier for these.
PLCS
GBAbove and Beyond We have never ordered or used any type of radiator to heat our home. Your customer service department is phenomenal! They walked us through every step with an explanation of why or why not made sure we had everything ordered and any contact numbers incase of an issue. Can not thank them enough
Chad Voelker
GBSummer is awesome Summer went out of her way to find a replacement part from a 10-year-old order and get it shipped to the US. Thank you, Summer for your resiliency and continuous follow-up.
Heritage Mechanical
GBThank you! Hudson Reed offers a fantastic line-up of quality products and a stellar team behind the phone in both sales and customer service. We ordered five Revive - Vertical units for a small job here in the U.S. They were packaged very well and delivered in a very reasonable amount of time. The radiators have a flawless finish and are well designed and well constructed. As a small business in Maine, we appreciate he ease of doing business with Hudson Reed and look forward to continuing to do so in the future.