Good service - Problem with merchandise The purchase & shipping were fine. The product, a Matfer black steel frying pan, warped on the bottom after one use on my glass flat top range, rendering it useless. I followed all instructions for seasoning & cooking. I have written to Cooks Direct, just yesterday & haven't heard from them yet. If this resolved, I will rate them as 5 stars.

Awesome! Cook'sDirect prices were the best along with their fast reasonably priced shipping. There was a mistake with my order (maybe because of busy holiday season?) and they sent me an incorrect item but were quick to respond and send out my correct item immediately. They sent me a prepaid return label for me to send back the incorrect item as well. I highly recommend shopping here and will definitely shop here again!

Best price on internet Best price on internet for carbon steel pan I bought. Arrived in a few days in perfect condition. Very happy. What could be better than that!? Will certainly purchase from Cooks Direct again.

Great frying pan The box it was packed in could have used some additional packing material as my handle was poking out when it arrived. My second complaint is that no direction was included for the best way to season my pan. I had to research on the internet on how to proceed and the need to remove the protective coating that is applied to the pan for shipping. This would have been extremely helpful and would have saved considerable time. That being said it is a fantastic pan and I feel I will be very satisfied with my purchase.

Rude customer service. I've ordered 2 items through cooksdirect.com & both items were delivered broken. Whilst dealing with customer service I thought I was going to have to run errands & buy extra packaging. I informed customer service that this wad inconvenient for me. Customer service replied "I mean, your just being asked to return broken product." I am unhappy with this response & I find it rude.