Stands behind their products I ordered 2 lamps and discovered that one of them was slightly defective, the post of the lamp was crooked. Customer service asked that I submit a written claim with pictures to show the defect. I did so by email. I was worried that they wouldn't agree that the defect was serious enough to warrant replacement, but with no further questions and no cost to me, they sent me out a new lamp that I received within 6 days of my initial claim, and sent Fed Ex to pick up the return package at my home. I love my lamps and they are perfect!

Well worth the wait!! We had ordered a bathroom vanity that took a while to come in. I called Customer Service and Danielle was wonderful. She kept in touch with me as to when the order would be in the warehouse and then when it would be shipping to me. It was very calming to know that someone cared to keep the client informed and not cancel the order. When the vanity arrived and we opened the box, it was well worth the wait!! The picture online doesn't do it justice. I am so glad that we used Home Living Style and when we are done with the this bathroom, I will be using Home Living Style for my next room. You can't beat their service!

Unbelievable Service In the midst of a remodel I for some reason didn't anticipate the construct that nobody in the United States would want to sell me a vanity for the bathroom. I assumed these were normal everyday purchases and would be easy to get hold of, how wrong I was! Having found the exact piece we wanted I contacted several sellers who all told me it was on back order until next month. The wonderful Danielle at HLS was the only one who offered to help me locate another that would work. She stayed until the evening to dig out every single piece that fitted my requirements that was in stock, and constantly checked her email to answer my frequent questions about them. That night we found a vanity that worked perfectly, I ordered it and Danielle hounded it through the system all the way to the warehouse and it was delivered less than 72 hours later. Absolutely incredible service. I'll be recommending HLS to everyone I know.

Restocking fee! Bought an entryway bench that was too small. Did not even open the box. Called for instructions to return and was told there was a 20% restocking fee that was "clearly marked" on their web site which took me some time to find! Applied to delicate items and larger items according to their website but my rectangularly shaped box weighed no more than 35 lbs. Operator said that "it's what the guys at the warehouse charge to retrieve and return the item from the high shelving". The restocking fee amounts to $80 of my hard-earned money! Buyer beware! I've shopped online at Pottery Barn, Home Decorators, Wayfair, Hayneedle and others and have never been charged a restocking fee!

High quality bathroom vanity setup This bathroom vanity setup included everything I needed. I was pleased to see it was made of good quality hardwoods and plywood. I had a slight issue with one of the faucets but customer stepped up and sent me the replacement part. Totally transformed our bathroom for a reasonable price.