Restocking fee! Bought an entryway bench that was too small. Did not even open the box. Called for instructions to return and was told there was a 20% restocking fee that was "clearly marked" on their web site which took me some time to find! Applied to delicate items and larger items according to their website but my rectangularly shaped box weighed no more than 35 lbs. Operator said that "it's what the guys at the warehouse charge to retrieve and return the item from the high shelving". The restocking fee amounts to $80 of my hard-earned money! Buyer beware! I've shopped online at Pottery Barn, Home Decorators, Wayfair, Hayneedle and others and have never been charged a restocking fee!

Royal Treatment I was really impressed with how I was treated at HLS. It was my first time purchasing furniture online and I was very nervous about the process. Kimberly @ HLS was really helpful answering all my questions and following up on when to expect delivery of my vanity, During installation, I noticed a knob was missing from my vanity. I called HLS and they had one sent out to me, free of change, the same day!

My mistake I made a whoopsy. I put in my billing info instead of shipping info when buying but I didn’t realize this yet. I get a call to schedule delivery and I’m so happy! Next day comes around and I get a call from my mom “Why am I getting a bathroom vanity to my house with your name on it? Early b-day pressent?” Darn. The delivery guys refused to come to the right address even though I live 7 blocks away! So I called Home Living and like magic, 5 minutes later, guess who shows up at my door? (Hot) delivery guys. My husband told me that most companies would charge for rerouted delivery location but not Home Living!

wonderful customer service. i ordered a clock in may. within a few days customer service emailed me that it was out-of-stock with the manufacturer and wouldn't be available till september. i was given the choice of canceling the order are keeping it and receiving a 5% discount. i replied that i would wait if she was sure the item would actually be available then. within hours i received an email in return saying that the c.s. rep had personally phoned the manufacturer and been assured the clock would ship in september. the last week of august c.s. emailed me that the clock had shipped and gave me tracking info. it arrived yesterday. it's not often that you find this kind of follow-up and concern from a company, and it was really great.

Great selection, Great quality and proven shipping success! I was skeptical about ordering furniture of unknown quality and manufacturer. But after talking with the sales staff I was ready to take a chance because the vanities were exactly what we were looking for for our new home. Well they proved our trust. The vanities are unique, high quality and awesome! The vanities were packaged very safely and delivery was a breeze. I would recommend to anyone!