Royal Treatment I was really impressed with how I was treated at HLS. It was my first time purchasing furniture online and I was very nervous about the process. Kimberly @ HLS was really helpful answering all my questions and following up on when to expect delivery of my vanity, During installation, I noticed a knob was missing from my vanity. I called HLS and they had one sent out to me, free of change, the same day!

Stands behind their products I ordered 2 lamps and discovered that one of them was slightly defective, the post of the lamp was crooked. Customer service asked that I submit a written claim with pictures to show the defect. I did so by email. I was worried that they wouldn't agree that the defect was serious enough to warrant replacement, but with no further questions and no cost to me, they sent me out a new lamp that I received within 6 days of my initial claim, and sent Fed Ex to pick up the return package at my home. I love my lamps and they are perfect!

Cancelled order I placed an order yesterday for a dining room table that costs $240. When I got to the page where it calculates shipping costs it said $0. I figured maybe they offer free shipping if you spent a certain amount. I placed the order and received order confirmation via email. This morning, I received an email from someone at the company letting me know that they have cancelled my order as it doesn't meet the $499 minimum to ship. Nowhere on the website does it say there's a minimum, and the system let me place the order even though the total was under. I was told that they do have a delivery charge that's based on weight and the state but wasn't given an estimate or even a chance to pay the delivery charge. They just cancelled the order. I will not use this company again in the future and do not recommend it for anyone.

Restocking fee! Bought an entryway bench that was too small. Did not even open the box. Called for instructions to return and was told there was a 20% restocking fee that was "clearly marked" on their web site which took me some time to find! Applied to delicate items and larger items according to their website but my rectangularly shaped box weighed no more than 35 lbs. Operator said that "it's what the guys at the warehouse charge to retrieve and return the item from the high shelving". The restocking fee amounts to $80 of my hard-earned money! Buyer beware! I've shopped online at Pottery Barn, Home Decorators, Wayfair, Hayneedle and others and have never been charged a restocking fee!

Excellent quality and customer service! I ordered a Caroline double sink vanity from HLS. When it arrived I was more than impressed with the quality and workmanship of the product. Great value for the price! I spoke with Jessica at HLS, she is one of the best customer service reps I've had the pleasure of speaking with. She confirmed my order, called me back with a tracking number, and advised me when the product would be arriving to my home. This was the third bathroom makeover I've done to my house. I've purchased from several on-line companies in the past and HLS is by far the company that offers the best product for your money and great customer service too!