Great customer service!!! The dryer drum stopped turning and I was hoping our technician dispatched, was Scott (since I had previous great service with him and Sears Home Services). And, I was not disappointed. He found the broken belt and had it replaced in no time. He was used to the complicated removal of parts to get to replacing the belt. This comes with knowledge and experience. He also has a great personality and extortionary professionalism. He can fix anything!

It's a cold rainy day & technician did… It's a cold rainy day & technician did show up for my freezer evaluation. Made a few phone calls & made recommendation for replacement. Thank you Sears. This has been a long journey for me especially hosting family & company but not enough food storage but I managed. Thank U.

Harold was very knowledgeable and… Harold was very knowledgeable and thorough. He diagnosed the ice maker dispenser problem correctly, ordered the right part and his repair was perfect. We are back in business for fixing Mama's drinks!! He made sure the water dispenser was operating correctly as well.

Refrigerator Repair Wahidullah was polite, professional, and very nice. He seemed to know his job very well and answered any questions we had. He is a top-notch technician and an invaluable asset to the Sears Home Services team. He is someone Sears would be wise to keep as a technician. If we need service again, I will demand Sears send Wahidullah to fix our problem. He has been one of the best technicians we have had.

Washing machine never repaired Washing machine never repaired Our experience with trying to get our washing machine repaired has been going on since January 2024. We finally gave up after several attempts to get the situation resolved and bought a new machine from Lowes. We did attempt to get our money back after having paid in advance to have our machine repaired, but were not successful. Much of the delay was due to a part being out of stock. I discovered a couple of week ago that the part was in fact in stock, but was never notified to set up a time for someone to come out and complete the repair - in fact, the job was canceled without any input from me. Stay away from Sears Home Services - go with a trusted local company.