It's a cold rainy day & technician did… It's a cold rainy day & technician did show up for my freezer evaluation. Made a few phone calls & made recommendation for replacement. Thank you Sears. This has been a long journey for me especially hosting family & company but not enough food storage but I managed. Thank U.

Extremely disappointed If I could leave zero stars, I would do so. I scheduled a repair appointment for the afternoon time slot. I took the afternoon off of work. I waited. I waited some more with notifications through text that my technician was two stops away, then one stop away. At 4:51 (the time frame is between 1 and 5) I receive a call that the technician is unavailable and my appointment must be rescheduled. Excuse me? I realize times are different now and workers are getting harder to find, leaving those who are working over-burdened… but you couldn’t notify me sooner? Highly unprofessional, terrible customer service.

A Trustworthy/Professional Tech Matthew was both very helpful and professional.He took the time and correctly diagnosed the problem and didn't just cob the repair like the previous technician from CT who Miss Fichtel purchased a warranty through.The last 2 "repairs" we were told it was the floater switch....little fiddling under the front of the dishwasher the previous techs repair was just a temporary band aid to hopefully get her through to the next incident knowing he would not be returning to do any more work. Anyways Matthew was beyond helpful and instead of crossing our fingers to hope a replacement pump could be found Miss Fichtel went ahead and purchased a new dishwasher as recommended. Five stars across the board for Matthew 👏👏

Never showed up for a requested repair… Never showed up for a requested repair appointment. Could not call a technician, all I got was a phone number for an automated message system. Appointment time was 8am-5pm!!! All day and no notifications to close in on a closer time of arrival... I tried 6 different numbers for this company, and they all redirected me to the same automatic message. No customer service! Changed contractor for my repair. Going with a company that cares enough to reach out and let me know whether they were coming or not!

My service technician was Jeremy he… My service technician was Jeremy he came at the time he was scheduled he was very knowledgeable and friendly and fixed my dryer quicker than I expected I give him 5 ⭐️ and I recommend his services to any customer Thanks