HANIF IS AN EXPERT Hanif was prompt. He had analyzed the issue with my fridge prior to arriving. My fridge has been nonfuctional for 6 months. He came right in and took ownership of the issue. Knew exactly what was wrong. He had the part on his truck so no long drawn out ordering of parts or having to wait two weeks for a return visit. He guaranteed he could fix it and THAT HE DID!!! My fridge is cooling and even making ice. Something no other tech has been able to do since October 2023. Hanif is personable and an expert in the art of diagnosis and repair. DEFINITELY A GREAT ASSET to Sears.

Washing machine never repaired Washing machine never repaired Our experience with trying to get our washing machine repaired has been going on since January 2024. We finally gave up after several attempts to get the situation resolved and bought a new machine from Lowes. We did attempt to get our money back after having paid in advance to have our machine repaired, but were not successful. Much of the delay was due to a part being out of stock. I discovered a couple of week ago that the part was in fact in stock, but was never notified to set up a time for someone to come out and complete the repair - in fact, the job was canceled without any input from me. Stay away from Sears Home Services - go with a trusted local company.

Your service was unbelievable Your service was unbelievable. In quite a short amount of time you were able to diagnose and repaired my appliance! Quite remarkable... again, thank you so much for your services.

Difficult to cancel if you need to. Update: I was finally able to reach a live agent who said he would cancel and there would be no charge. I don’t yet have confirmation, but one can hope. The current rating is an average of my most recent experience (5 stars— Thank you, Pablo!) and the many, many prior attempts, reported earlier as follows: I want to give less than 1 star! It’s impossible to cancel the appointments. I’ve been trying for three days and have called 10 different numbers. I even spoke to a couple of people, who proceeded to pass me along to computer menus going nowhere. I truly regret that honest workmen (women?) will arrive and find no one available! Website efforts will only get error messages! Just awful! P.S. I continued to get notifications of upcoming appointments even after cancellation, so waited again to text with a “live agent,” who assured me that I can ignore these notifications. If all goes as promised, I will delete this review and trust that the problems are due mainly to website issues.

I have been trying to reschedule an… I have been trying to reschedule an existing repair but the AI person will not let me without paying a fee which I already paid.