Excellent Repaitman I really appreciated Jonathon fixing my washing machine. While repairing it, he noticed the fill hose was starting to leak. My husband went out and got another set and Jonathan replaced them. I asked him to let me know when I could clean behind the washer. I just had knee replacement surgery and am having to use a walker. Jonathon told me he had already cleaned up behind it. What a lovely gesture of kindness that was! He also cleaned up the floor of my laundry room before they left. Jonathan also was very proactive in letting me know when he would arrive to start my repairs.

I have been trying to reschedule an… I have been trying to reschedule an existing repair but the AI person will not let me without paying a fee which I already paid.

Quick and efficient Quick and efficient. Showed me (and saved for me) the defective parts. Explained why it happened and had everything in his truck. Explained benefit and recommended frequency of a tune-up on the appliances. Even performed them during this visit without having to reschedule. Very pleased.

My service technician was Jeremy he… My service technician was Jeremy he came at the time he was scheduled he was very knowledgeable and friendly and fixed my dryer quicker than I expected I give him 5 ⭐️ and I recommend his services to any customer Thanks

HANIF IS AN EXPERT Hanif was prompt. He had analyzed the issue with my fridge prior to arriving. My fridge has been nonfuctional for 6 months. He came right in and took ownership of the issue. Knew exactly what was wrong. He had the part on his truck so no long drawn out ordering of parts or having to wait two weeks for a return visit. He guaranteed he could fix it and THAT HE DID!!! My fridge is cooling and even making ice. Something no other tech has been able to do since October 2023. Hanif is personable and an expert in the art of diagnosis and repair. DEFINITELY A GREAT ASSET to Sears.