Never showed up for a requested repair… Never showed up for a requested repair appointment. Could not call a technician, all I got was a phone number for an automated message system. Appointment time was 8am-5pm!!! All day and no notifications to close in on a closer time of arrival... I tried 6 different numbers for this company, and they all redirected me to the same automatic message. No customer service! Changed contractor for my repair. Going with a company that cares enough to reach out and let me know whether they were coming or not!

No more leak! I was super impressed with the professionalism of this technician. He took the time to explain all the issues that he found, and he was able to repair them in a timely manner. He even went so far as to discuss with me why he felt these appliances would last me a long time. I think when a technician truly cares, it comes out in the work they do. I will definitely be calling Sears home services again.

Great service We have first American warranty for the past 5 or 6 years and have had problems with our microwave, dishwasher, air conditioner, dryer, and furnace. They fixed all of these. They also send people from sears home service and the are very experienced.

HANIF IS AN EXPERT Hanif was prompt. He had analyzed the issue with my fridge prior to arriving. My fridge has been nonfuctional for 6 months. He came right in and took ownership of the issue. Knew exactly what was wrong. He had the part on his truck so no long drawn out ordering of parts or having to wait two weeks for a return visit. He guaranteed he could fix it and THAT HE DID!!! My fridge is cooling and even making ice. Something no other tech has been able to do since October 2023. Hanif is personable and an expert in the art of diagnosis and repair. DEFINITELY A GREAT ASSET to Sears.

I have been trying to reschedule an… I have been trying to reschedule an existing repair but the AI person will not let me without paying a fee which I already paid.