I have been trying to reschedule an… I have been trying to reschedule an existing repair but the AI person will not let me without paying a fee which I already paid.

Difficult to cancel if you need to. Update: I was finally able to reach a live agent who said he would cancel and there would be no charge. I don’t yet have confirmation, but one can hope. The current rating is an average of my most recent experience (5 stars— Thank you, Pablo!) and the many, many prior attempts, reported earlier as follows: I want to give less than 1 star! It’s impossible to cancel the appointments. I’ve been trying for three days and have called 10 different numbers. I even spoke to a couple of people, who proceeded to pass me along to computer menus going nowhere. I truly regret that honest workmen (women?) will arrive and find no one available! Website efforts will only get error messages! Just awful! P.S. I continued to get notifications of upcoming appointments even after cancellation, so waited again to text with a “live agent,” who assured me that I can ignore these notifications. If all goes as promised, I will delete this review and trust that the problems are due mainly to website issues.

No more leak! I was super impressed with the professionalism of this technician. He took the time to explain all the issues that he found, and he was able to repair them in a timely manner. He even went so far as to discuss with me why he felt these appliances would last me a long time. I think when a technician truly cares, it comes out in the work they do. I will definitely be calling Sears home services again.

Quick and efficient Quick and efficient. Showed me (and saved for me) the defective parts. Explained why it happened and had everything in his truck. Explained benefit and recommended frequency of a tune-up on the appliances. Even performed them during this visit without having to reschedule. Very pleased.

Never showed up for a requested repair… Never showed up for a requested repair appointment. Could not call a technician, all I got was a phone number for an automated message system. Appointment time was 8am-5pm!!! All day and no notifications to close in on a closer time of arrival... I tried 6 different numbers for this company, and they all redirected me to the same automatic message. No customer service! Changed contractor for my repair. Going with a company that cares enough to reach out and let me know whether they were coming or not!