Never respond to the phone calls or emails Never respond to the phone calls, do not respond for the emails. I am still waiting for response for the parts ordered that I need to return because the technician that the Vinotemp appliance is beyond repair so I would to get my money back for a part that i can not use. So I would like instructions on how to do that. Waiting for response. I would appreciate a response ASAP.

Good for average consumer. Nice unit, but 300 bottles is a stretch - filling to 300 capacity will requiring stacking bottles 4-5 bottles high, two stacks deep (front to back). To retrieve a bottle in the middle of the front stack will require removing bottles on top of one another. If bottle is in the back stack, more bottles to remove and not break! ~230-240 Bordeaux bottles is more accurate (2-high, 2-deep = 30 per shelf)... but this will also require removing bottles to retrieve as the shelves cannot be pulled out due to the weight of 30 bottles and likely slippage of bottles stacked on one another. Temp gauge not accurate. Had to increase/decrease temp settings to get the refrigerator to the appropriate temp using an external temp guage.

This company is the absolute worst This company is the absolute worst. I have been in contact with them since the minute we plugged in our dispenser unit. It had problems immediately and the customer service was absolutely horrible to try to get the machine fixed and I am still waiting for the refund that they claim the initiated OVER a month ago. This has been an 8 month ordeal that is still not rectified!

No Service available in Ontario, Canada When we ordered new kitchen cabinets, I had purchased Vinotemp 32 bottle wine cooler. After 5 years wine cooler stopped working. I called Vinotemp and inquired about the repair facility in Toronto, Canada area. The technician gave me 2 names, and unfortunately both companies do not repair Vinotemp wine coolers. I called many Appliance repair companies, and so far could not find any that work with Vinotemp. So if you are in Canada (Ontario), DO NOT BUY VINOTEMP. We are left with useless appliance now, since we cannot find another wine cooler that will fit the space. Very disappointed with the service.

Replaced old Vino and new one working great Had a 15 year old machine fried by the power company not knowing how to upgrade street transformers. Bought replacement and enjoying it. Slightly smaller than old, but the metal shelves are more forgiving to the various sizes of bottle, hence we're actually storing about the same amount as before. A few months in, and it's all working great.