Never respond to the phone calls or emails Never respond to the phone calls, do not respond for the emails. I am still waiting for response for the parts ordered that I need to return because the technician that the Vinotemp appliance is beyond repair so I would to get my money back for a part that i can not use. So I would like instructions on how to do that. Waiting for response. I would appreciate a response ASAP.

Very Happy with our new Vinotemp The wine Vinotemp fridge arrived well-boxed, was easy to move into it's new space in our basement kitchen, and after several months it has operated without any problems. It makes standard compressor sounds, as all such appliances do. Its stainless and glass door with wooden shelf fronts looks great. We typically have 25-30 bottles on hand, so it's the right size for us.

This product would get 5 stars from me This product would get 5 stars from me, if it wasn't for the insanely loud fan, coming on every 15 minutes or so. The good news is that the wine cooler as a whole is very well built, solid shelves, good seal, dual temp controls keep it within 1 degree of set temp, it looks good, it cools perfectly, it even fits in excess of the 46 bottles advertised, if you have some skinny ice wine bottles included, it's just a great product and even the compressor itself is super quiet. All that for less than a grand, amazing.. Now about that fan, we replaced it with a high end ultra quiet DC fan of same capacity and the unit is perfect now. Only wish it came like that from the factory.

Look Elsewhere. Anywhere Else. Sold us a specific, in stock unit May 25, said it would ship ASAP. A month later, not shipped, and not even available any more. Agreed to substitution of another in stock item, on assurance it would ship ASAP. We warned we would cancel if they didn't. Total misrepresentations, numerous emails and phone calls. Kept promising it ASAP. As of July 10, still not shipped, said it would be at least another month before we got it, so we cancelled. Now can't get back money, AmEx continues to fight with them, and have been totally non-responsive in trying to resolve it. Run the other way. You cannot trust them.

So far so good So far so good. + Good construction + Easy to get setup and started + Quiet + Extra insulation allows storage in warmer environments - A number of bottles I own are not the standard bottle shape, so I took a big hit on storage capacity. Some are too long and some are too wide (pinots). - There doesn't seem to be a way to run an external probe into the unit so that I could monitor the temperature. - The temperature up and down buttons do not always respond when pressed. Updated 2019-12-18 to add note about the buttons not responding when pressed.