Very Happy with our new Vinotemp The wine Vinotemp fridge arrived well-boxed, was easy to move into it's new space in our basement kitchen, and after several months it has operated without any problems. It makes standard compressor sounds, as all such appliances do. Its stainless and glass door with wooden shelf fronts looks great. We typically have 25-30 bottles on hand, so it's the right size for us.

Look Elsewhere. Anywhere Else. Sold us a specific, in stock unit May 25, said it would ship ASAP. A month later, not shipped, and not even available any more. Agreed to substitution of another in stock item, on assurance it would ship ASAP. We warned we would cancel if they didn't. Total misrepresentations, numerous emails and phone calls. Kept promising it ASAP. As of July 10, still not shipped, said it would be at least another month before we got it, so we cancelled. Now can't get back money, AmEx continues to fight with them, and have been totally non-responsive in trying to resolve it. Run the other way. You cannot trust them.

Vinotemp Excellent Customer Service. I had a high temp alarm with our VinoTemp wine cooler we bought from Costco about 6 years ago. I contacted them via their online chat tool and the technician (Richard) helped narrow my search, provided some repair sources and sent me the service manual. I was able to locate the bad component and called him back to help verify and order a replacement part. He gave me some tips on disassembly/reassembly and the part arrived within 4 days of placing the order (even with a pandemic going on). I can't say enough good things about their service and support. Customer for life!!

Good for average consumer. Nice unit, but 300 bottles is a stretch - filling to 300 capacity will requiring stacking bottles 4-5 bottles high, two stacks deep (front to back). To retrieve a bottle in the middle of the front stack will require removing bottles on top of one another. If bottle is in the back stack, more bottles to remove and not break! ~230-240 Bordeaux bottles is more accurate (2-high, 2-deep = 30 per shelf)... but this will also require removing bottles to retrieve as the shelves cannot be pulled out due to the weight of 30 bottles and likely slippage of bottles stacked on one another. Temp gauge not accurate. Had to increase/decrease temp settings to get the refrigerator to the appropriate temp using an external temp guage.

Great Customer Service - Richard was patient and amazing Richard was patient and amazing. He guided me through the troubleshooting process via the online chat. The process involved several back and forth to the wine refrigerator to test different areas and report back. He sent me videos and diagrams via email to help the process. He identified the problem to the Control Board after three tests. Ordered the part. Arrived in 4 business days. Replaced it yesterday after watching the video he sent. Took about 45 minutes. Everything is back to normal. Thank you.