2 Silver Seido Seido Kitchen Shears… 2 Silver Seido Seido Kitchen Shears ordered as GIFTS on line from Canadian Site Brampton Ont.. Shipped in paper padded bag. Bag damaged in several places by corners of boxes. Boxes damaged. Two emails to request return. Phone number in US only receives messages. Chat Line '2 minutes wait for agent' now 30 minutes. There is NO CUSTOMER SERVICE. NO RETURN WITHOUT THEIR PERMISSION. This is surely a SCAM

Great knife, great gift To begin with, customer service advised me promptly over the Seido Chat function which of their chef's knives would be best for a man with large hands. And the Kiritsuke Damascus Chef Knife fit perfectly -- it has great balance, style, sharpness, quality. It ticked off all the boxes for a great gift. It is now much loved and appreciated. It took longer to arrive than hoped for, so it didn't make it until two days after Christmas. My fault for ordering so late in the season from outside of Canada, and then Canada Post, the delivery service used in Canada, took several days off over the Christmas period. So, yes, the gift arrived late which was too bad, but not a big deal.

The set of knives I have received are… The set of knives I have received are fantastic and the support team was understanding and prompt with my situation. I will recommend this company to my family and friends. These knives are truly the best that I have used. Thank you!!

Horrible Product, Overpriced Cheap Chinese Crap I bought the Hanikamu VG10 Damascus Chef Knife Set as a gift for my husband. After receiving a shipping notification and arrival date, the package was delayed for over a week and appeared to be lost. Support was responsive and promised to resend the knives but the original order arrived a few days later. Once received, the set was attractive and well packaged. That's as far as anything positive goes. With MINIMAL use and hand washing, 5 of the knives have lost pieces of mosaic from the handles. As another review mentioned, THE FORGING PATTERN IS FAKE, and even the Seido logo is wearing off because the blades are so cheaply made. To be fair, I have been sent replacements for the damaged handles, but the quality is so awful buying from Seido is a complete ripoff. Don't do it!

The knives are very poor quality The knives are very poor quality. The handles of the knives separated from the blades within the first 3 months of using the knives. Seller would not work to provide replacement knives because I am out of the 30 day return policy even though it is a defective set. DO NOT WASTE YOUR MONEY ON THESE KNIVES OR ANY PRODUCT FROM THIS COMPANY.