Great knife, great gift To begin with, customer service advised me promptly over the Seido Chat function which of their chef's knives would be best for a man with large hands. And the Kiritsuke Damascus Chef Knife fit perfectly -- it has great balance, style, sharpness, quality. It ticked off all the boxes for a great gift. It is now much loved and appreciated. It took longer to arrive than hoped for, so it didn't make it until two days after Christmas. My fault for ordering so late in the season from outside of Canada, and then Canada Post, the delivery service used in Canada, took several days off over the Christmas period. So, yes, the gift arrived late which was too bad, but not a big deal.

Sad Customer Service We purchased a set of knives as a Christmas gift but didn't end up gifting them. I emailed for return instructions and after 4 emails of reminding me there is a 20% restocking fee and I had to pay for the shipping and trying to give me a discount to keep the knives, I finally got a prepaid shipping label with FedEx. The boxes where unopened and in original shipping packaging. Seido kept $113 of my order. This is why ordering from a company direct doesn't work and why Amazon is taking over. Jokes on me!

I have wanted a good set of knives and…Ex I have wanted a good set of knives and I came across these knives. My husband owns a Japanese knife for over 40 years and only sharpened it once. So I decided to give it a try. The best investment I made. I love these knives. I now have a knife set for life. I would recommend these knives to anyone who wants a good set. Also, they are beautiful to look at and also to handle.

I receive the Hakai Chef Cleaver Knife… I receive the Hakai Chef Cleaver Knife on Friday 4/20/2024. Trying to use the knife for simply cutting peppers, onions, carrots, etc. I found this knife to be very heavy and awkward to use for simple slicing and dicing. Due to its weight, it felt very dangerous while performing simple food prep procedures. I am going to return this product for a full refund.

The set of knives I have received are… The set of knives I have received are fantastic and the support team was understanding and prompt with my situation. I will recommend this company to my family and friends. These knives are truly the best that I have used. Thank you!!