My experience with Nicole Powell over… My experience with Nicole Powell over the phone was exceptional. Needed a side by side refrigerator to replace one that went kaput. She provided and showed what options were available to get a replacement ASAP. Everything went as smooth as possible. Also kudos to the delivery/installation team of Steven and Raiko. Their efficient service was first class. This was my first dealing with Gerhard, and will definitely keep them in mind if a new appliance is needed in the future.

You have been warned! Bought washer there with extended service contract. The company Gerhards uses for these contracts decided not to back up a rebate claim. Gehards backed the company instead of their NOW FORMER customer. Diane from Gerhards followed up with Nasty email. You have been warned!

Service Department is horrible Service Department is horrible. On hold for over 30 minutes, disconnected multiple times. And they won't provide your appt window time until 12 hours before the appt. Completely unacceptable customer service. This is the first time we've made a purchase from them and certainly the last.

During this quarantine period we have found Gerhards has great prices and choices! During this quarantine period we had a dryer die and a freezer breathing its last breaths. We called after choosing products online..two different weeks and sales reps but both times, excellent prices and fantastic customer service!! We have now, to date, bought 5 appliances from them and will continue to do so! Even our daughter's family is now a customer and got 2 new items during the shutdown with ease. Forget big box stores.

Excellent service from order to pickup Excellent service from order to pickup! Purchased over range microwave, after reviewing available models I called to place my order, sales rep (Ian) handled everything in a few short minutes, pickup at store a breeze. Installed item myself yesterday, looks nice, hoping for many trouble free years of service!