Dishonest about more than one thing The installer s claimed that they were unable to install the dishwasher because the shuttle valve was corroded. My son came over and used channel locks and got the water shut off without any difficulty. The installers told me for $240 they could replace the shut off valve. the store reimbursed me the installation fee and is now recharging me to have it installed but now I am nine days out from when I was supposed to get it installed. They have not compensated me at all. The salesman told me I would get $850 in rebates, and I am not eligible for that amount and rebates , so that was false information also.

Totally disconnected and disjointed experience Totally disconnected and disjointed in their internal operations. Store team confirms product is available, can be picked up from the warehouse. Warehouse doesn’t have the product and says it’s still in transit. Then wait for hours/days for them get a clarity of it reached the warehouse or not. Wish Trustpilot allowed me to give ‘ZERO’ star.

Avoid them at all cost-TERRIBLE If I could give zero stars that is what I would rate Gerhard’s. They recently sold us a Miele dishwasher. We waited awhile for it to come. It wasn’t installed correctly and stopped draining after three weeks after arrival. Gerhard’s response: your problem. Do not believe the fake positive reviews on their website. Their customer service is the worst I’ve experienced. Avoid like the plague.

During this quarantine period we have found Gerhards has great prices and choices! During this quarantine period we had a dryer die and a freezer breathing its last breaths. We called after choosing products online..two different weeks and sales reps but both times, excellent prices and fantastic customer service!! We have now, to date, bought 5 appliances from them and will continue to do so! Even our daughter's family is now a customer and got 2 new items during the shutdown with ease. Forget big box stores.

Did not receive my complete order Did not receive my complete order. Was promised the missing item that same afternoon since on site tradesman needed the missing part to complete his work, two days later still waiting. Terrible staff, made no attempt to correct their error, and will not make a special trip to correct same must wait until they are good and ready.