Did not receive my complete order Did not receive my complete order. Was promised the missing item that same afternoon since on site tradesman needed the missing part to complete his work, two days later still waiting. Terrible staff, made no attempt to correct their error, and will not make a special trip to correct same must wait until they are good and ready.

I agree that 1 star maybe generous at… I agree that 1 star maybe generous at least at this moment in my situation with this company. If they end up making good on the fiasco they created with my delivery it’s possible thier rating goes up. I’ve used them successfully in the past but just because someone is having a bad day does not excuse the poor nonexistent customer service I got. The ball is in thier court.

VERY disappointed...ordered a new… VERY disappointed...ordered a new refrigerator early Nov; Malvern Mgr assured us of delivery on 11-18; wife then purchased a new washing machine; same sales rep, Bill Slade/Mgr? assured BOTH would be delivered on 11-24. Washing machine arrived; not refrig, and NO EXPLANATION? Have now left FOUR (4) messages for Bill Slade, with NO RESPONSE????

Ian C. a gem Ian C. is a gem. Lowes had canceled our refrigerator order without notifying us. He understood from the start that I might cancel the order if Best Buy came through on their earlier delivery date, but checked the warehouse and tagged the available unit for me and he courteously canceled the order at Gerhard's when I told him Best Buy delivered. Great customer service! The next time we need an appliance, I'll check out Gerhard's first.

Helpful Sales Rep I can’t give it 5 stars because we haven’t received our refrigerator yet. But, I have confidence considering the sales rep, Nicole P. Who helped us was good. No hard sale tactics. We went in with something in mind and she addressed all our questions easily. We gave Gerhard’s a try based on other reviews. We are scheduled for a delivery for next week; other local dealers said we’d have to wait 2 months for delivery AND their prices were higher than Gerhard’s.