poor customer service. poor representation is fine up until you have A… everything is fine up until you have A PROBLEM. that's when every thing goes down hill. Bought an extended warranty . GERHARD will not work with you at all. poor mfg representation. don't bother us is the attitude you get. do not expect this company to support their customers. do not waste your money there

DO NOT DO BUSINESS WITH THIS COMPANY I purchased $7000 in appliances. Within 8 months of installation, the $400 microwave oven imploded (glass everywhere). Customer service was extremely rude, accused me of overcooking food (no food residue inside or on glass shards) or operating empty (can't be done), refused to make good. I had to go to GE to get a rebate. Then I heard from many others of similar experiences

I agree that 1 star maybe generous at… I agree that 1 star maybe generous at least at this moment in my situation with this company. If they end up making good on the fiasco they created with my delivery it’s possible thier rating goes up. I’ve used them successfully in the past but just because someone is having a bad day does not excuse the poor nonexistent customer service I got. The ball is in thier court.

Dishonest about more than one thing The installer s claimed that they were unable to install the dishwasher because the shuttle valve was corroded. My son came over and used channel locks and got the water shut off without any difficulty. The installers told me for $240 they could replace the shut off valve. the store reimbursed me the installation fee and is now recharging me to have it installed but now I am nine days out from when I was supposed to get it installed. They have not compensated me at all. The salesman told me I would get $850 in rebates, and I am not eligible for that amount and rebates , so that was false information also.

Avoid them at all cost-TERRIBLE If I could give zero stars that is what I would rate Gerhard’s. They recently sold us a Miele dishwasher. We waited awhile for it to come. It wasn’t installed correctly and stopped draining after three weeks after arrival. Gerhard’s response: your problem. Do not believe the fake positive reviews on their website. Their customer service is the worst I’ve experienced. Avoid like the plague.