Horrible flatfair.com!!! On October 23, 2018 my husband ordered 6,000 dollars furnitures from flatfair.com. The customer service was excellent when we placed those orders. However, we found one side table missing parts. We tried several times to contact customer service. Now it has been three weeks. Still no answer. Absolutely, terrible horrible customer service!!! Never buy furniture from flatfair.com

Awesome I was hesitant to purchase from the site, because of all the bad reviews I read; however, I took a chance, because it was the lowest price, and I'm glad I did. I had no issues whatsoever with my purchase. The chairs were inexpensive, free shipping, and came within 1 week. The chairs were easy to put together, and super sturdy. Highly recommend this site.

FlatFair is NOT an Honest Seller FlatFair will advertise one price on their website, and after you pay, they cancelled my order and re-billed me a higher price. They then tried to tell me I had to either pay a restocking fee to cancel the order. They didn't even try to help me. Any reputable other company would have stood behind the price they listed. Their customer service gives you 1000 excuses about their business practices, and offers no solutions. They even told me, "they no longer advertise nationally and are focusing on the local market". That's because you rip people off! I called my Credit Card Company and issues a stop payment on the order. Unbelievable.

Returns I wish I had looked more closely at their return policy. The items cannot be returned if package is open, not in original packaging, etc and they charge a restocking fee. The item I purchased was a Christmas gift and was not what they specifically wanted. Now the gift can't be returned. Partly my fault for not checking the return policy but most companies have decent return policies especially for gifts. Won't shop here again.

Great customer service, exceptional prices on big name brand furniture. I ordered an Ashley Furniture sectional & dining table set from FlatFair. This was my first time ordering furniture online, sight-unseen and I was a bit nervous. Due to delay on the part of the manufacturer, my sofa was back-ordered for quite some time. Flat-fair customer service was wonderful, always very responsive and kept me updated with every new development. I am so happy that I decided to wait it out, my new sofa & table are perfect!