Ordered a part 1 month ago Ordered a part 1 month ago, still not fulfilled. We cannot get an answer at the phone # listed, we cannot get a response from the email listed and the “live chat” on their site does not work! They have our $$$$, beyond frustrated that we cannot get a response!

My order was placed 2-17-20 and arrived… My order was placed 2-17-20 and arrived today 3-5-20. Heard about your business from a friend of mine and he had nothing but good things to say about you. When ordering it said that shipping was 3-4 days ground shipping. Was hoping to repair my cover the weekend of 2-22-20. That obviously didn’t happen. But have what I ordered so will now make my repairs. Thanks for your parts

Terrible experience Terrible experience. Took almost month to get mr product and they didnt even inform us of this. Didnt find out until I emailed them asking where my pump was.

ordered air switch for hot tub ordered air switch for hot tub. paid and received two months later. refused shipment as I ordered from another company installed and paid 30 days later by warranty company before I received their part. no refund forthcoming. Doug Amarillo, TX.

After over 2 weeks of not hearing… After over 2 weeks of not hearing anything from them, I called and asked where my product was. He said he would look into it and call back later that day. Then, 2 days later, after not hearing ANYTHING from them, I called all day and got no answer. I emailed and nothing. I called my credit card company and told them the charge was fraud and couldn't get an answer from US Parts. They credited my account and I emailed US Parts again to tell them, if they were legit, to cancel my order and refund the money. About a week later I received a ship notice. This company is horrible.